Customer Relations Executive

2 weeks ago

Kochi Kerala, India POPULAR MEGA MOTORS (INDIA) PRIVATE LIMITED Full time

As a Call Center Executive, your primary responsibility will be to handle inbound and outbound calls from customers in a professional and courteous manner. You will serve as the first point of contact for customers seeking assistance, information, or resolution to their inquiries or concerns.

*Key Responsibilities:*

1. *Handle Inbound Calls:* Answer incoming calls promptly and professionally, addressing customer inquiries, providing information, and resolving issues efficiently.

2. *Make Outbound Calls:* Initiate outgoing calls to follow up with customers, provide updates, or gather additional information as needed.

3. *Customer Assistance:* Assist customers with product or service-related questions, and resolving complaints or escalations in a timely manner.

4. *Maintain Customer Records:* Accurately document all interactions with customers in the CRM system, ensuring thorough and detailed records of customer inquiries, comments, and actions taken.

5. *Adhere to Policies and Procedures:* Follow company guidelines, protocols, and scripts when handling customer interactions to ensure consistency, compliance, and quality service delivery.

*Qualifications:*
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to remain calm and professional under pressure.
- Good problem-solving skills and ability to think quickly on your feet.
- Basic computer proficiency and familiarity with CRM systems.
- Previous experience in a customer service or call center role is preferred but not required.
- Degree required additional education or certifications in customer service or related fields is a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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