Srcustomer Service Executive

1 month ago


Visakhapatnam, India Tata Communications Full time

Job Family Descriptor
Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability Ensure necessary coordination on certification field level testing Coordinate with the technical teams for new enhancements issue resolution Set up configurations number of fibre pairs in the cable capacity, Track and monitor the environment performance to ensure mínimal interruption to network transmission network switches Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments M
Telecom Operations and maintainance
Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial
Sr Executive - Has to manage team of Offroles and vendor teams, Has to manage Teleocm network
Size and Scope of Role - No. of direct reports
- Monitoring & analysing OSP/ISP/INFRA network faults raised from TCL NOC

> Preventive actions for Fiber Cut reduction & Corrective actions for OFC Restoration within SLA

> Preventive actions in ISP like Pop hygiene, Spare cards management and in INFRA like AMC of SMPS, BB & DG etc.

> Align and manage the teams and resources to meet the KPI targets of customer

> Follow & Ensure the Process oriented activities like FSM Adoption, PTW, Safety OHS, PE/EPE, A2UG, TL9000, loss reduction, Fiber integrity

> Handling of OFC Tools and machinery like splicing machine, OTDR, Laser source and power meters etc.

> Coordinating with Other Operators, Govt and Private authorities

> Need to handle RS&R & spares related to his operations.

> NW Optimization & Up gradations to be done

> May need to work under shifts
Technical Competencies
Good Technical knwoledge in Teleocom Network operations in Optical fiber, SDH, DWDM technologies, Has to manage Internal & vendor teams to get the
Knowledge / Skills 1. Delivers consistent high performance as compared to the expectations of the current role. 13. Is innovative - his/her ideas have led to new things that have added significant value. 14. Demonstrates good understanding of multiple functions across the value chain. 17. Takes risks to go into newer areas in which he/she does not have prior experience. 18. Always strives and puts the extra effort for successful outcomes. 19. Contributes to the success of other team members - to make the team successful.



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