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Guest Relationship Executive

2 months ago

Bengaluru, India HiretechSource Full time

Dear Job Seeker,

Currently, We are looking for a **Front Office Executive or a Guest Relationship Executive** in Marathahalli - Bangalore.

**Company Profile**: It is located in prime Marathahalli location, we drive the concept of ‘wholesome dining experience’ by providing live music, a fantastic relaxing theme, great food and excellent service. The restaurant is built like a pirate ship with pirate props all over to take you deep into the world of Pirates. The buffet is an elaborate 5 course spread including Soups, Salads, Unlimited Barbecues on the table besides a variety of other starters, a multi-cuisine main course spread and international desserts.

**Job Title: Guest Relationship Executive**

**Job Summary**: The Guest Relationship Executive will be responsible for providing exceptional customer service to guests at a high-end Indian barbeque restaurant. They will ensure that all guests have a positive experience by greeting them, taking their orders, and ensuring that their needs are met throughout their visit. The Guest Relationship Executive will also be responsible for addressing any customer complaints or concerns, and working with other staff members to ensure that the restaurant runs smoothly.

**Duties and Responsibilities**:
⦁ Greet guests as they arrive at the restaurant and ensure that they are seated promptly.

⦁ Take guests' orders and make recommendations based on their preferences.

⦁ Communicate with kitchen staff to ensure that orders are prepared correctly and delivered in a timely manner.

⦁ Ensure that guests are satisfied with their meals and address any complaints or concerns promptly and courteously.

⦁ Build relationships with guests to encourage repeat business and positive reviews.

⦁ Upsell additional menu items and beverages to increase revenue.

⦁ Manage reservations and maintain accurate records of guest information.

⦁ Coordinate with other staff members to ensure that the restaurant is clean and well-stocked at all times.

⦁ Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and wine pairings.

⦁ Participate in staff training sessions and adhere to company policies and procedures.

**Requirements**:
⦁ High school diploma or equivalent required; Bachelor's degree in hospitality or related field preferred

⦁ Minimum of 2 years of experience in a customer service or hospitality role, preferably in a high-end restaurant environment

⦁ Excellent communication and interpersonal skills, with the ability to build rapport with guests and work effectively with other staff members

⦁ Strong problem-solving skills and the ability to handle customer complaints and concerns in a calm and professional manner

⦁ Knowledge of food and beverage service and etiquette, including wine pairing and menu recommendations
- Proficiency in using point-of-sale systems and other restaurant technology

⦁ Ability to work flexible hours, including weekends and holidays

⦁ Physical stamina and the ability to stand for extended periods of time

⦁ Positive attitude, professional demeanor, and a commitment to providing exceptional customer service.

**Salary Preferred**: 2.25 lac to 3.6 lac pa **(including service charges)**

**Job/Work Location**: Marathahalli - Bangalore.

**Notice Period**:Immediate Joiners Preferred or Max 15 Days

**We are looking for 2 nos of Front Office Executive or a Guest Relationship Executive (Preferred Females) for our High End Restaurant.**

**Languages**: English, Hindi, Kannada, **OR **Tamil, / Malayalam, / Telugu. **(ANY)**

Regards,

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹225,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front Office Executive or a Guest Relationship Executive: 2 years (preferred)
- Exp. in a Customer Service or Hospitality role: 2 years (preferred)
- Preferably in a high-end restaurant environment: 2 years (preferred)

**Language**:

- English, Hindi, Kannada, OR Tamil, / Malayalam, / Telugu. (preferred)

**Speak with the employer**
+91 9916906580

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