Messaging Services Advisor

3 weeks ago

Noida, India Hashmap Full time

Key Responsibilities:
Managing google workspace infrastructure-(Mail, Drive, Chats, Apps, Groups, Calendar, and Contacts.)
Managing the lifecycle of shared drives based on user requests and organizational policies.
Implementing shared drive membership permissions based on organizational policies.
Managing and troubleshooting calendar and calendar resources
Monitoring usage reports and recommending changes.
Configuring and managing Groups for business
Configuring memberships and advanced settings
Implementing Google group security access controls to restrict members.
Configuring basic mail routing scenarios for split delivery
Configuring administrator access for mail forwarding by using advanced Gmail settings (for example, compliance rules, default routing, APIs)
Managing and understanding all available spam controls (for example, allowlist, denylist, inbound gateway, and IP allowlist)
Managing Gmail archives
Troubleshooting and collecting logs and reports needed to engage with the support team.
Troubleshooting access to Google Workspace services (for example, Gmail and Drive)
Using Google Vault to support legal initiatives.
Configuring retention rules based legal security policies (for example, setting retention rules, placing legal holds, exporting data for additional processing and review, auditing reports, and searching a domain's data by user account, OU, date, or keyword)
End User support for all Google Workspace Services - Gmail, Drive, Calendar, Chat, Groups
Monitor and analyse Google Workspace usage and performance to identify areas for improvement and optimization.
Stay up-to-date with the latest Google Workspace technologies/apps and trends and make recommendations for improvements and enhancements.
Knowledge of Server and Networking principles pertaining to enterprise environment
Evaluates, engineers, tests, recommends, and implements secure infrastructures
Acts as a resource for system escalation issues.
Documents platform standards and processes for ongoing operations
Coordinate closely with vendors, handling escalations and prioritization.

Qualifications:

- bachelor’s degree in computer science, Information Technology, or related field.
- 5+ years of experience Google Workspace administration.
- Strong understanding of Google Workspace security and compliance requirements.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
Google Workspace Administrator certification is a plus."

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