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Helpdesk Associate
4 weeks ago
Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
Service Desk. Incidents that are not resolved at the Desk will be routed to the RRT support
team for resolution or as per the KBA defined (for outside the scope of Deskside)
- Resolve Incidents and Problems associated with End User Devices and End User Software, and
provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
be responsible for resolving all Incidents and Problems associated with failure or degradation of
Services related to End User Devices and End User Software.
- Contact the end user via phone to schedule the remote session call and coordinate
with onsite assistance if required.
- Route / reassign calls to other levels of support, as required if miss-assignment occurs
Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
and Service Requests.
- Update the ITSM Tool fields upon successful resolution of the Incident.
- Utilize Provider's remote tool to enable remote takeover sessions.
- Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
provided the End User's system is accessible
- Utilize remote controls to manage and update desktop system Software, and to maintain
- Request end-user approval for remote takeover of system in support of incident resolution or
request fulfillment
- Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
performed and resolution to be driven.
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Helpdesk Associate
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...
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Helpdesk Associate
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeTypically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. **Basic Qualifications**: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension &...
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Helpdesk Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full time**Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window - 10 Hours of shift Job...
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Helpdesk Associate
2 weeks ago
Noida, India NTT Data Services Full time-Helpdesk Associate - Service Desk (2018-288185) - Global End User Services**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be...
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Helpdesk Associate
2 weeks ago
Noida, India NTT DATA Full timeHelpdesk Associate - Service Desk (2018-288185) Global End User Services **Requirements: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable...
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Helpdesk Associate
2 months ago
Noida, India NTT Data Services Full time**Position's Overview** At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both...
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Helpdesk Associate
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 281920 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for...
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Helpdesk Associate
7 days ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 281112 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for...
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Helpdesk Associate
3 weeks ago
Noida, India NTT DATA Full time**Job Role** **Domain** **Years of Experience** Helpdesk Associate - Service Desk Global End User Services **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to organizational policies and...
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Helpdesk Associate
2 months ago
Noida, India NTT Data Services Full time**Job Role** **Domain** **Job Description **Years of Experience** Helpdesk Associate - Service Desk - Global End User Services**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to...
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Helpdesk Associate
1 week ago
Noida, India Hashmap Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
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Helpdesk Associate
4 days ago
Noida, Uttar Pradesh, India NTT Data Services Full timeHelpdesk Associate Service Desk Global End User ServicesRequirements: Helpdesk Associate at Grade4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with...
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Helpdesk Associate
5 days ago
Noida, India Hashmap Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
-
Helpdesk Associate
5 days ago
Noida, India NTT DATA Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
-
Helpdesk Associate
4 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob RoleDomainYears of ExperienceHelpdesk Associate - Service DeskGlobal End User ServicesRequirements: Helpdesk Associate at Grade4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent...
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Helpdesk Associate
4 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
-
Helpdesk Associate
4 days ago
Noida, Uttar Pradesh, India NTT Data Services Full timeJob RoleDomain**Job DescriptionYears of ExperienceHelpdesk Associate - Service Desk Global End User ServicesRequirements: Helpdesk Associate at Grade4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must...
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Helpdesk Associate
2 months ago
Noida, India NTT DATA Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...
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Helpdesk Associate
2 weeks ago
Noida, India Hashmap Full time**Requirements**: - Helpdesk Associate at Grade-5 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...
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Helpdesk Associate
2 weeks ago
Noida, India NTT DATA Full timeWe are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh, India. At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the...