Front Office Executive

4 weeks ago

Kochi, India ABC Group Full time

Receive and provide general hospitality and support to the customers / visitors / guest at the showroom & greet the customer pleasantly and politely.
- Responsible for attending to a visitor or customer present physically at Arrange welcome drinks & provide information about the services and products at the showroom before handing over the customer to assigned sales person / authorized person.
- Provide proper space to the customer to keep his / her belongings. If he/she is caring any luggage / other materials.
- Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.

**Before Sales**
- Understand and analyze the Customer needs & hand over the customer to sales team.
- Guide the customer to the assigned sales man, before handover, check with salesman, whether he / she is ready or not.
- Daily walk - in customers enquired products & status.
- Coordinate with sales teams & update data of attended customers.
- Ensure Comfort the customer, if no sales person is available
- Provide proper sitting.
- Provide them refreshments.
- Allow the customer to see the products by their own.
- Give all relevant product details to customer

**Time of Sale**
- Ensure the sales person attend the customer at their best.
- Inform the sales manager, if any unattended customer is found.
- If any guest / visitor Enters, guide them to the concerned dept. / persons, inform the concerned person before the appointment.

**After Sale**
- Ensure the customer is satisfied with services.
- Ensure to customer clarity with products selected.
- Ensure to collect the customers full details with feedback.
- Collect customer data - name and address with customer needs.
- Collect feedback from salesman after customer's visit.
- Handover the data to sales promotion coordinator / sales manager / customer care executive.
- Coordinate & maintain customers and visitors register walk in customers & visitors register.

Establish inside and outside organization core values as below;
- Relationship for Life
- Customer Service and Satisfaction
- Futuristic & Innovative
- Teamwork for excellence
- Responsible & Result Oriented
- Win-Win Cooperation
- High school degree/bachelor’s degree in Administration or related field.
- Proven administration or assistant experience

Knowledge of office management systems and procedures.
- Excellent time management skills and the ability to multi-task and prioritize work
- Attention to detail and problem solving skills
- Good communications skills
- Good interpersonal skills

Ability to handle pressure

**Salary**: ₹13,500.00 - ₹16,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9188610815

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