Order Handler

Job Description

Vacancy for Order Handler

Join us as a Order Handler based in Satara to deliver a cross functional service to the customer in order to meet the customer demands and secure a timely and accurate communication to the customer as well as within own organization.

About the Company:
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website


The position / About the Job:
In this job the Order Handler would be responsible for:
Key Tasks and responsibilities:

- Being contact window of customer to deal with orders
- Communicate with customers and act as customers representative internal.
- Support SC, BU and another Alfa Laval sites
- Execute administrative work with SOP as a base
- Registrate orders and monitor order settlement process (delay, move forward, orders on hold, TBA).
- Handle returns, commission, credit/debit.
- Handle, administrate extras blocks and extra costs connected to orders
- Create order documentation relevant to customer
- Act as a VMI coordinator, register VMI orders
- Monthly check status of SO and MO of complete orders before Jeeves closing and supervise other OHs to follow up.
- Assist TM to check MO big diff and mark orders.
- Ensure that orders are maintained and updated.
- Train new staffs and give them essential coaching and help them when they meet difficulties.
- Prepare quotes including parts detective (prices, delivery time and minor technical selection).
- Develop and optimize SOP when required
- Assist QA to handle with Claims
- Be active in problem resolution
- Drive/contribute to continuous improvement.
- Drive waste reduction activities
- Engaged in safety and quality work, report to TM / UM if issues with risk or quality identified. Responsible for personal improvements and competence development
- Attend SB and CSB meeting and transfer the issues within different departments.
- Other tasks assigned by OH TM/UM
- Involve ALPS, implement continuous improvement in responsible field.

Who you are?

As a person who deliver a cross functional service to the customer in order to meet the customer demands and secure a timely and accurate communication to the customer as well as within own organization.

What you can be?
- Degree in Mechanical Engineering / Production Engineering from a reputed institute.
- 3 to 5 Years of experience in the same field
- Good English both oral and written.
- Good coordination and communication skills.
- Good knowledge of MS Office
- Experience of working with ERP systems

Why should you apply
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.