Tele Caller Executive

2 weeks ago


Mansarovar Jaipur Rajasthan, India Climax BPM Full time

**Heer Business Process Management Pvt. Ltd.**

**Job Description for Process Associate**

**Responsibilities**:

- Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services.
- Provide effective and excellent customer service, understanding and listening to the customer’s needs and resolving issues in the timely manner.
- Excellent communication skills to convey information clearly.
- Ensure adherence to quality standards and call protocols during interactions with customers.
- Maintaining records of customer interactions and feedbacks.
- Must be clear with the product/service knowledge and industry trends to provide accurate information to customers.
- Generate leads and work with a proactive approach.
- Follow company's guidelines and should maintain data confidentiality and security.

**Requirements**:

- Open availability for two shifts:
Monday to Friday (Sat. & Sun. fix off)

5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)
- Educational Qualification - (10+2) or graduate.
- Excellent command of English with strong verbal communication skills.
- Basic computer proficiency.
- Quick problem-solving skills.
- Prior experience in a BPO or customer service role will be an added advantage.

**About Company**:
Founded and headquartered in Jaipur, Climax BPM is an IT enterprise having ITES and call centre as its primary area of business. Our win-win approach is centred around prioritising productivity for both our team and clients. By ensuring our team has the necessary resources and support, we're able to provide efficient solutions that meet our client's needs. Our commitment to a collaborative, productive approach allows us to achieve mutually beneficial outcomes and build long lasting partnerships.

**Salary**:

- Up to 20k in hand + Incentives + PF/ESIC

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- UK shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mansarovar, Jaipur, Rajasthan (required)

Ability to Relocate:

- Mansarovar, Jaipur, Rajasthan: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9829741112


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