Tele Caller Executive

3 weeks ago


Agra Uttar Pradesh, India A.R.S Arm of India Full time

**Job Description: Telecaller**

**Location**: Agra, Uttar Pradesh, India

**About the Role**:
As a Telecaller, you will play a crucial role in our sales and customer service operations. You will be responsible for outbound calls to potential customers, generating leads, and providing excellent customer support.

**Key Responsibilities**:

- **Outbound Calling**: Make outbound calls to prospective customers, introducing our products or services and qualifying leads.
- **Lead Generation**: Gather customer information, address their inquiries, and schedule appointments for follow-up.
- **Sales Support**: Assist the sales team in closing deals by providing necessary information and support.
- **Customer Service**: Handle inbound calls from existing customers, addressing their concerns and providing timely solutions.
- **Data Entry**: Maintain accurate records of customer interactions, calls made, and appointments scheduled.
- **Adherence to Scripts**: Follow provided scripts and guidelines to ensure consistent messaging and effective communication.

**Required Skills and Qualifications**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills, including proficiency in using CRM software.
- A positive and enthusiastic attitude.
- Previous experience in telemarketing or customer service is preferred but not mandatory.

**Benefits**:

- Competitive salary and incentives.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.

**Job Types**: Full-time, Permanent, Fresher

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person


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