Associate

3 weeks ago


Gurgaon, India SoftwareONE Full time

Job Function: Software & Cloud Services Why SoftwareONE?:
Are you interested in Microsoft O365 and want to gain experience but also develop your career at a global company?

At SoftwareONE we offer you a Junior position in our Cloud Managed Services team. And the best part - we teach you everything you need to know through our SoftwareONE Academy

**Start of position**: April 2023

**Location**: Gurgaon

The role:

- As an Associate - Cloud Managed Services you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers cloud services.
- Using your experience, technical knowledge and SoftwareONE provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your tier 2 peers
- You will be working in a fast-paced environment supporting SoftwareONE customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which SoftwareONE offers services for.
- Serve as the single point of contact for customers related to Microsoft O365 Cloud Support issues.
- Interact with leading technologists around the world
- Leverage your learnings from Academy trainings to customer support experience to provide feedback to internal Cloud Support teams on how to improve our services
- Contribute to knowledge sharing within a community (e.g. team, practice, or project).

What we need to see from you:

- Strong knowledge & keeneess towrads learning Microsoft O365
- Good to have basic Knowledge of Office 365 Security & Compliance Features and Authentication protocols.
- Good to have very basic knowledge of user account administration (Microsoft Office 365 / Azure Active Directory).
- Experience - 0-1 Year
- Excellent communication Skills
- One should be proactive and is keen to take accountablity and learn.

**Interested?


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