Executive-e-commerce Operations

6 days ago


Mohali Punjab, India Arch Recruiters Full time

Job Title: E-Commerce Operations Executive

Location: Mohali, Punjab

**Job Type**: Full Time

Job Summary:
We seek a proactive E-Commerce Operations Executive to oversee order processing, inventory management, customer service, and upselling. The role focuses on enhancing operational efficiency and delivering a superior customer experience.

Key Responsibilities:
Order & Inventory Management:
Process online orders, coordinate with logistics partners, and maintain accurate inventory records across platforms like Amazon, Flipkart, and Shopify.

Platform Operations:
Update product listings, ensure compliance with platform guidelines, and address visibility or feedback issues.

Customer Service & Upselling:
Handle customer inquiries, complaints, and returns professionally while identifying upselling opportunities to boost sales.

Vendor & Logistics Coordination:
Liaise with suppliers, couriers, and packaging vendors to ensure smooth operations.

Performance Monitoring & Process Improvement:
Track metrics like order accuracy and delivery timelines, suggest improvements, and implement automation tools to streamline processes.

Qualifications:
10+2 or Bachelor’s degree in any field

6 months to 2 years of e-commerce operations or customer service experience with upselling skills

Familiarity with platforms like Amazon Seller Central, Flipkart, and Shopify.

Strong organizational, problem-solving, and communication skills.

What We Offer:
Competitive salary and benefits.

Growth opportunities in a dynamic e-commerce environment.

Contact Arch Recruiters at 9041511782.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Night shift

**Experience**:

- total work: 1 year (preferred)
- E-commerce: 1 year (required)

Work Location: In person


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