Enterprise Applications Administrator

2 months ago

Bengaluru, India MRI Software Full time

5+ years of related system support experience. Adept in quickly understanding new software tools and concepts related to the field. Conducts thorough research and displays independent problem-solving skills. Experience in Jira, ServiceNow, and Salesforce case management are critical. Develop, manage, and track the overall health and performance of enterprise systems.

RESPONSIBILITIES
- This cross-functional position is a highly collaborative role where you will share your knowledge and experience to perform platform analysis, development and identify technology and personnel impact.
- In addition to servicing the salesforce platform, you will be a key team player who will contribute to a data-driven and enterprise focused team.
- Build out customized system workflows through API's and technical scripts that execute workflow efficiencies across multiple platforms.
- Manage licenses and access rights to users across different platforms. Experience in Jira, ServiceNow, and Salesforce case management are critical.
- Develop, manage, and track the overall health and performance of enterprise systems. Build audit reports on data cleanliness and assist with ad-hoc analytics.
- Manage best practice standards of the salesforce platform.
- Structure enterprise systems to support effective data hygiene best practices.
- Build out system resources needed for training, assist in development of training materials as needed.
- Identify and determine whether custom code or API build is more cost effective based on instances.
- Provide guidance and documentation across technical planning for team in the execution of implementations and update sets.
- Monitor and review user system utilization information related to logins and licensing.
- Provide back up support to team members related to general duties as assigned.
- Serve as a SME for Internal Service Requests (ISRs)
- Serve as an influencer and liaison between the business and platform systems and related teams for purposes of best practices and optimization.
- Partner with key stakeholders to quickly implement fixes and solutions.
- May serve as backup team lead.
- Other related duties as assigned.
- Assist in maintaining, evaluating enhancements, and updating salesforce and other apps.
- Able to properly translate symptoms into root causes.
- Commitment to Revenue Applications CoE

SKILLS AND EXPERIENCE:

- 5+ years of related system support experience.
- Salesforce experience necessary with certification preferred.
- Advanced knowledge of enterprise systems and Integration.
- Strong knowledge of software development lifecyle.
- Set up and conduct software testing and validation methods.
- Adept in quickly understanding new software tools and concepts related to the field.
- Independently promotes and leads by example through taking initiative and being accountable.
- Advanced level knowledge of Project Management processes and theory.
- Comprehensive verbal and written communication skills.
- Advanced presentation and training skills.
- Conducts thorough research and displays independent problem-solving skills.
- Strong attention to detail.
- Advanced ability to organize and prioritize.
- Interact in a positive manner with internal and external contacts.
- Ability synthesizes symptoms in root causes and solution plan.

EDUCATION:

- BS in Computer Science or equivalent preferred

BENEFITS:

- Ability to learn leading technical / industry standards and technologies.
- Flexible working arrangements (2 days in the office)
- Annual performance-related bonus
- 6x Flexi Fridays: knock 2.5 hours off your day on a Friday.
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories

ABOUT THE BUSINESS:

- Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3500 team members to support our clients and their unique needs_
- MRI is proud to be an Equal Employment Opportunity employer._

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