Vdi Systems Admin Ii

2 months ago

Hyderabad, India Stefanini, Inc Full time

**Responsibilities**:

- Quickly troubleshoot, analyze, and resolve Citrix VDI Infrastructure and end user related issues
- Perform capacity planning through ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the Citrix environment
- Provide knowledge transfer and detailed design/operational documentation to colleagues and develop resources to train support personnel to provide Tier I support to end users
- Coordinates work with project delivery organization to support the successful completion of medium to large enterprise projects
- Work with vendors and management on all VDI related hardware, software, licensing, and service engagements
- Participates in incident, asset, change and problem management and continuous improvement of VDI platform
- Demonstrated experience with patch and upgrade methodology for front-end and back-end VDI platform systems
- Manage and support thin client systems like Citrix and terminal services
- Analyze system performance indicators and recommend improvement actions for Citrix
- Proactively identify and help resolve issues or problems before they become critical
- Develop, maintain, and audit all Citrix environment related documentation as it relates to configuration, processes, service records, asset inventories, topologies, administration manuals, SOPs etc.
- Experienced technical support role including troubleshooting, incident management and project implementation

**Job Requirements**:

- Proficient in Citrix Technologies (Citrix Cloud, MCS, PVS, App Layering, Citrix Policies, Citrix Gateway, StoreFront, Workspace and Director)
- Familiarity with Application delivery methods and tools including VMware App Volume, Citrix App Layering etc.
- Specialized knowledge of Citrix products, including Citrix DaaS ,Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC on-premises or cloud service product knowledge.
- Proficient with Citrix XenApp version 7.x and higher including administration and management
- Experienced in Citrix Administration with multiple sites and farms.
- Good in understanding the various upgrade actions on Citrix Products (XenApp and NetScaler), Managing Firmware and software upgrades, patching for Citrix Infra servers and VPX/SDX Netscaler devices.
- Familiar with tools like Nerdio, Ivanti, ControlUP, Systrack etc.
- Effective communication skills - written, verbal, listening
- Ability to present and communicate to small groups which may consist of peers and/or management
- Solid documentation skills with keen attention to detail
- Ability to complete special projects/assignments with mínimal supervision
- Ability to search internally/externally for support information
- Ability to multi-task and change focus quickly and efficiently
- Shift flexibility performing services for a 24 x 7 Global customer
- ITIL Foundation Certification preferred

**Additional Note**:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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