Social Media Escalation

6 days ago


Marathahalli Bengaluru Karnataka, India Rapid Works HR Services Full time

The Escalation Executive will be handling the complaints received through various Social Media platforms.

Roles and Responsibilities:

- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, Snapchat and twitter.
- Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases.
- Provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures

Requirements:

- Minimum 2 years of Escalation handling experience on the Social Media Platform
- Experience in Customer Centric approach
- Excellent written communication skills

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Do you have social media escalation experience?

**Language**:

- Hindi (required)

Work Location: In person


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