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Customer Support Associate

1 month ago


Visakhapatnam Andhra Pradesh, India ADROIT SOFTWARE TECHNOLOGY Full time

**Position**: Customer Support Representative

**Responsibilities**:

- Handle customer inquiries, complaints, and feedback via phone.
- Ensure customer satisfaction through timely and accurate information about the company's e-commerce products and services.
- Manage calls with professional etiquette.
- Answer incoming calls regarding products and services.
- Provide detailed information and guidance about product specifications.
- Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.

**Process**: Voice Process - BPO Customer Support Associates

**Work Location**: Visakhapatnam

**Languages Required**: Telugu & English

**Qualification**: Diploma/Any Degree

**Experience**: 6 months to 1 year in BPO Voice Process. Freshers can also apply.

**Job Type**: Full-Time, Permanent

**Shift Timings**: Rotational shifts (9 hours)

**Walk-In**: [P8JM+QPF, near Hema Plaza Apartment, Pedda Waltair Junction, Lawsons Bay Colony, Pedda Waltair, Visakhapatnam, Andhra Pradesh 530017

**Skills Required**: Good communication skill

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How many years of experience you have in handling the customer queries.

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 04/12/2024