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Customer Support Associate
1 month ago
**Position**: Customer Support Representative
**Responsibilities**:
- Handle customer inquiries, complaints, and feedback via phone.
- Ensure customer satisfaction through timely and accurate information about the company's e-commerce products and services.
- Manage calls with professional etiquette.
- Answer incoming calls regarding products and services.
- Provide detailed information and guidance about product specifications.
- Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.
**Process**: Voice Process - BPO Customer Support Associates
**Work Location**: Visakhapatnam
**Languages Required**: Telugu & English
**Qualification**: Diploma/Any Degree
**Experience**: 6 months to 1 year in BPO Voice Process. Freshers can also apply.
**Job Type**: Full-Time, Permanent
**Shift Timings**: Rotational shifts (9 hours)
**Walk-In**: [P8JM+QPF, near Hema Plaza Apartment, Pedda Waltair Junction, Lawsons Bay Colony, Pedda Waltair, Visakhapatnam, Andhra Pradesh 530017
**Skills Required**: Good communication skill
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
Application Question(s):
- How many years of experience you have in handling the customer queries.
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
Application Deadline: 04/12/2024