Merchant Trainer

**Responsibilities**

Can visit our Restaurant Partners in Field.

Provide service and customer support during field visits.

Install our POS software in their System / Device.

Give training about our product to our client.

Diagnose errors or technical problems and determine proper solutions to resolve their queries.

Build positive relationships with customers.

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Ask customers targeted questions to quickly understand the root of the problem

Ensure all issues are properly logged.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments.

Good understanding of computer systems, mobile devices and other tech products.

Ability to diagnose and troubleshoot basic technical issues

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

**Skills Required**:Technical Support, Network Configuration, IP Configuration, Software Installation, Software Training, Hardware Configuration etc

**Salary**: ₹160,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- PCB design: 1 year (preferred)
- Embedded software: 1 year (preferred)

**Speak with the employer**
+91 6358929783