Configuration Owner

3 weeks ago

Pune, India Kone Full time

**Job Description**:

- KONE’s IT department manages and develops cutting-edge IT solutions worldwide to support KONE’s business and KONE employees to perform at their best.- We are now looking for a
- Configuration Owner, Salesforce Marketing Cloud- You will own KONE’s configuration, development and design related to Salesforce Marketing Cloud to enable our key business operations to perform at their best in order to provide our clients stellar customer service.- As the Configuration Owner you will lead and guide internal and external teams in developing and implementing Salesforce-based solutions. You will validate and approve all designs and work closely with Solution Design Owners and Architects to drive solution architecture, enabling high performance, maintainability, scalability and security.The Configuration Owner is responsible for establishing guidelines, processes and building a close working relationship with KONE’s Development and Operations teams. Both are run by outsourcing partners.- Main responsibilities:
- Owns the technical solution and related configuration within his/her area of responsibility
- Accountable for technical designs and implementation prior to build or changes in production
- Controls that all changes are recorded, and that change management process is followed
- Defines together with Solution design owners the optimal configuration with maximal utilization of out-of-the-box functionality (vs KONE-specific customization)
- Gives guidance to external parties in implementing technical solutions (configuration and custom code)
- Owns technical documentation related to solutions he/she is responsible for
- Works closely with development and operation teams
- Establishes configuration and development guidelines & supports process development in areas he/she is responsible for
- Supports in defining data model & and controlling data integrity for the solutions he/she is responsible for
- Supports AMS (Solution Lead) and KONE Service/Change/Release Managers in problem management
- Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility
- Supports solutions license management
- Skills, Education and Experience- M.Sc. degree or equivalent
- Minimum professional experience 12 years with minimum 8 years in Salesforce
- Expertise and hands on experience in Salesforce Marketing Cloud and knowledge of Customer Data Platform(CDP)
- Expertise in SSO, user authentication, etc.
- Experience in Sales Cloud and Service Cloud will be an added advantage
- Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.
- Should possess Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage
- Demonstrated track record of clear achievements from previous positions held
- Experience with ITIL processes
- Experience in leadership and matrix organizations
- Experience with supplier collaboration / collaboration with AMS partners
- Experience in working in international environment with stakeholders distributed globally
- Excellent stakeholders’ communication skills (both written and oral)
- Excellent Change Management skills
- Analysis and Problem solving
- Excellent collaboration and communication skills in English
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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