Backend Executive
5 months ago
**Job Description: Roadside Assistance Backend Executive Responsibilities**:
- Manage the backend operations of roadside assistance services, including data entry, documentation, and coordination.
- Update and maintain databases with accurate information regarding service requests, customer details, and service provider assignments.
- Provide prompt and courteous customer service by addressing inquiries, resolving issues, and troubleshooting problems effectively.
- Handle complaint tickets using the Freshdesk platform or similar ticketing systems, ensuring timely resolution and customer satisfaction.
- Generate basic reports using Excel to track key operational metrics, such as response times, service completion rates, and customer feedback.
- Troubleshoot client issues related to roadside assistance services, including vehicle breakdowns, towing, and emergency assistance.
- Work in rotational shifts to provide 24/7 support to customers and service providers, including on-call support for escalated issues.
**Required Skills**:
- Proficiency in basic Excel functions for data entry, reporting, and analysis.
- Strong organizational skills with attention to detail are needed to ensure accurate documentation and data management.
- Excellent communication skills to interact professionally with customers, service providers, and internal teams.
- problem-solving abilities to address customer complaints, troubleshoot issues, and find effective solutions.
- ability to work efficiently at peak time and prioritize tasks to meet deadlines in a fast-paced environment.
- Flexibility to adapt to changing priorities and work schedules, including rotational shifts and on-call duties
- Customer-centric mindset with a focus on delivering high-quality service and exceeding customer expectations
- Collaboration skills to work effectively with cross-functional teams and stakeholders to achieve common goals.
- Prior experience in customer service, operations, or the automotive industry is advantageous. By leveraging your skills in data management, customer service, and problem-solving, you can excel in the role of a Roadside Assistance Backend Executive, ensuring smooth service operations and delivering exceptional support to clients and customers
**Salary**: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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