Mis Executive(Operations)
2 months ago
**Position Responsibilities**
- To ensure all escalated cases received on mails and SRs should be reverted/acknowledged/closed within timeframe.
- Maintain reports / MIS / dashboards for all process activities to monitor performance and progress.
- Stakeholders/Partner management
- Portfolio Management & responsible towards reducing inflows in respective portfolio.
- Ensure Claims processing of the customer efficiently and effectively
- Commission Invoices and Commission reconciliation to be done with partners
- Call Audits and synopsis sharing with stakeholders + maintain quality dashboard for voice logs
- Handling Miss Sell/Escalation Cases/maintain Complaint VL MIS
- Data maintenance & Call calibration
- Ensure wing-to-wing resolutions of Insurance and voice log related cases received with utmost accuracy.
- Validate and to publish CCRP report on weekly and monthly basis.
- TAT Bust cases - Liaise with Insurer/partner for status of cancellation /retention and refund to ensure zero TAT burst.
**Measures of Success**
- Ensure Resolutions of Insurance related cases received with >90% accuracy.
- TAT Burst cases - Liaise with Insurer/partner for status of cancellation /retention and refund to ensure zero TAT burst.
- Derive action for process enhancement basis current process analysis
**Skills Sets Required**
- Excellent, professional communication skills - interpersonal, verbal, and written with the goal of influencing outcomes.
- Must be able to build positive, productive relationships with stakeholders and team members.
- Good networking skills.
- Strong organization, time management, and multi-tasking skills.
- Self-starter with ability to work independently with mínimal supervision
**Relevant Experience**
Graduate with minimum 2 year experience in relevant industry
**Preferred Industry**
Preferably from service industry : Credit Card /Insurance
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- MIS Reporting: 3 years (required)
- Advance Excel: 3 years (required)
- Non voice process: 1 year (required)
Work Location: In person
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