Support Executive
4 weeks ago
COMPANY - GROWTH ASSIST GLOBAL SOLUTIONS
**JOB DESCRIPTION OF SUPPORT EXECUTIVE**
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent
**Job Types**: Full-time, Fresher
**Salary**: ₹11,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English, HINDI, MARATHI (required)
**Speak with the employer**
+91 8080355833
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