Architect - Microsoft 365 & Collaboration Services

1 week ago

Hyderabad Telangana, India PepsiCo Full time

Overview:
Hours Covered: APAC, AMEA, European and partial of US hours

Microsoft 365 will help PepsiCo achieve more with innovative Office apps, intelligent cloud services, and world-class security. Today we have 220,000 Microsoft 365 users who are using Microsoft Collaboration Services (MS Teams, OneDrive, SharePoint and the MS Office Online products).
- Collaboration Services - MS Teams, To-Do, SharePoint (online), One Drive, Bookings, etc
- Office Applications (MS Office Online Applications - Word, Excel, etc)
- Reporting - Dynamics, CRM Reporting Services
- Back-office Administration - 365 Tenant Management
- Microsoft Security Score - Reporting, Remediation to ensure score remains above +90%
- Microsoft Productivity Score - Reporting and Remediation to ensure score reaches above +90% (and sustains it into the future)

Also, the Administrator will be accountable for non-Microsoft, but PepsiCo approved alternatives such as:

- Miro (whiteboard)
- Slack
- Others will be added

**Responsibilities**:

- Admin Role Management - Accountable to own permissions and roles (add, review, revoke). Create new Active Directory groups in line with new Microsoft role-groups.
- License Management - Accountable to manage/support custom automated E1 and E3 processes, manually assign/revoke licenses, Add/remove users to/from appropriate groups as directly by SW asset management, manage capacity, manually revoke licenses from terminated users to meet capacity requirements
- Reporting - Accountable to make sure reporting is available to all appropriate stakeholders on a daily and ad hoc basis. (Licensing, usage, storage, availability reports)
- Service Management - Accountable to make sure tickets are processed in a timely manner.
- New Release/Change Manager - Being consulted by CTO concerning new releases. Responsible to follow up with Microsoft on product roadmaps. Accountable to raise request to block new functions in case of.
- Service Availability - Responsible to monitor the health and service availability throughout all O365 related products. Responsible to work with Microsoft on service availability concerns.
- O365 MFA Management - Responsible/consulting to work with CTO team on MFA standards across the company.
- Office 365 URLs and IP address ranges - Accountable to pro-actively update IPranges and URLs on network devices to allow access to Microsoft backend. Accountable for service availability.

Qualifications:
**Years of Experience**
- 5+ Years of Active Directory Support
- 5+ Years of Managing Vendor Managed Solutions/Services
- 5+ Years of Basic Infrastructure Support
- 5+ Years of Project Management

**Mandatory Technical Skills**
- Microsoft Certified System Engineer or equivalent experience preferred
- Good knowledge on Cloud based services. (SAAS)
- Good understanding of Active Directory, multi domains, multi-forests, DNS infrastructure and topology
- Good knowledge of computer infrastructure (hardware, databases, Operating Systems, Lan, Wan, etc.)
- Good understanding of ITIL processes and standards. Preferably ITIL certified.
- Advanced understanding of the function desktop/laptop/server and software. Capable of advanced configuration or troubleshooting of end-points

**Mandatory Non-Technical Skills**
- Ability to work autonomous (troubleshooting, design, etc.)
- Work systematically and adhere to stated operating policies and procedures
- Good engagement with customer and external vendors
- Prioritize tasks and recognize the difference between urgent and important tasks and Monitor own progress; check quality and accuracy of own work before submitting for approval or further processing
- Minimum 5 years technology experience in an IT Services Team
- Good communication skills, and fluent in English (verbal / written)
- Good analytical thinking and understanding impact of incidents/problems
- Working with fast paced and dynamic solutions
- Team work
- Facilitation
- Service oriented mindset
- Leadership
- Self-control
- Active listener
- Emotional intelligence
- Conflict Management
- Work in matrix environment

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