Se-ran

3 weeks ago

Mumbai, India Ericsson Full time

**Our Outstanding Opportunity**:
The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. One has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the cu person will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, Support Engineer is responsible for the implementation of preventive actions and reporting results of implementation.

**You will**:

- Handle and resolve Customer issues
- Provide dedicated support
- Deliver results & meet customer expectations
- Handle Software Update Management (SUM)
- Handle Customers and internal Stakeholders from Technical perspective
- Work with diverse team Provide technical support to Service delivery Manager in all respect
- Participate and contribute during pre-sales engagement activities, if needed
- Understanding of the contractual obligation for support delivery
- Ensure that KPIs are met according to SLA
- Identify the add on sales opportunities

**To Be Successful In Role**:

- Education: BE/B. Tech or equivalent
- Min years of experience: 8+ Years
- Last 4 years’ experience must be in 5G/LTE
- Solid understanding about 5G/4G RAN latest features.
- Strong technical competence should be exhibited when dealing with sophisticated customer issues.
- Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
- Should able do tracing and complex logs analysis for RAN Nodes
- Good knowledge of 3GPP
- Must have call flows, protocols, and Interface related knowledge in 5G RAN network
- Ability to technically analyze and approve solution implementation for the customer
- An outstanding troubleshooting skill is required to solve the customer issues without
- Intensifying to the next level for competence units.
- Transport and Core network basic troubleshooting
- Must have worked in a telecom support/care/Level2/R&D/Integration function earlier
- Experience with Ericsson will be preferred
- Proficient with the customer support process

**TA- Saurabh Vashisht**:
**Why Join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What Happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

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