![Datrax Services Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Care Executive
2 months ago
**Location: Malad**
**Salary : 18k to 25k**
**Working day: Monday to Saturday**
**Roles & Responsibilities **
- Good Command in telephonic Communication with Fluent English and any Gujrati language, customer service experience.
- To look after the whole gamut of CRM function. She will be responsible for post
- sales activities.
- Developing harmonious relation with customers.
- Acts as a single point of contact for clients right from design confirmation until handing over.
- Maintaining the track sheet. Updating the project status on a regular basis
- Implementation of the process laid down for dealing with customers, ensuring timely response to all their queries in a transparent manner.
- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.
**Education and Experience**
- Experience required Minimum 1yr
- Experience in Customer service handling Inbound calls
- She must be well versed in Phone collections, retention, Case conversion, Cross selling and Escalation Handling.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Gujarati (required)
- English (required)
Work Location: In person
**Speak with the employer**
+91 9137519001
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