International Overseas Education Counselor

4 weeks ago

Ernakulam, India Opshore Talent Solutions Pvt Ltd Full time

Ealoor Overseas Education Consultancy is a noble institution, managed by experts and professionals assisting students to secure admissions for all levels of studies in various streams at prestigious overseas universities. Ealoor Study Abroad Consultants in Kerala is committed to provide the best guidance and help students to explore their potential for a better career. We believe in integrative education that goes beyond mere reproductive education and that explores speculative knowledge. We focus on approaches to develop critical thinking, analytical reasoning and creativity of our students that are availed with a unique atmosphere and ultramodern facilities.

**Job description**

**PRE- SCREENING**

**1.CRM Leads**

∙Counselling, answering incoming calls, taking messages and dealing with it

appropriately

∙Update all available fields in CRM with information from students

∙Enhanced and thorough knowledge about British Education systems, our

universities, the courses and the scholarships

∙Course and university details must be properly communicated to students

∙Fee structure must be explained

∙Complete knowledge of the CRM, and suggestions to improve or customise the same

if any

∙Understand in detail our existing competitors in Kerala, India and UK

∙While contacting adding notes when were appropriate, scheduling document

reminders

∙Sending samples and materials to help them complete the documents checklist

**2.CONVERSION**

∙Each conversion should be assigned the next consultant each day.

reason if acceptable it should be marked ‘Contacted - Not Qualified’ etc in the lead

status section as appropriate.

∙The documents should include 10th, 12th, Passport, CV (for postgraduate), IELTS (if

applicable), references from 2 referees.

∙All necessary fields must be filled before the students are converted to contacts

∙Collect documents from students within 48 hours from the date of establishing

contact.

∙Delay in any collecting of documents beyond one week from any student, should be

informed to the team member leader.

∙Any downfall in leads should be notified to the team leader immediately and provide

corrective action for the same

**APPLICATION and Post OFFER**

file, before submitting the Application.

∙Regular follow up with students who have received offer letters through phone calls,

CRM, social media.

∙Ensure fee payment is completed within 48 hours from the date of receipt of

unconditional offer letter. Buffer time for fee submission no later than 5 business

days.

∙Fee payment not received from any student for over 5 business days to be escalated

to the team leader and ensure conversion.

∙Any CAS pending beyond 3 business working days should be escalated to team

leader.

∙Conversion rate from offer letter to fee payment should be 95%

**VISA**

∙Ensure completion of all relevant visa documents and be responsible for timely and

accurate visa file submissions

∙Maintain continuous awareness of standards, and the policies and procedures.

∙Carrying out online or offline assessments or interviews on the students.

1-on-1 interactions.

**UNIVERSITY EVENTS / WEBINARS**

∙Participating in educational fairs, seminars, webinars, university visits.

∙Ensuring all webinars/seminars generate the number of leads informed by the

management for each event.

∙Ensure all event leads are followed up within 24 hours

∙Ensuring that you present themselves professionally for day of the event

∙Participate and coordinate with manager and digital marketing team on any pre
- event preparation to ensure a successful event at least 48 hours in advance.

∙Any new requests for business tie ups or proposals should be informed to the

management

Be proactive and ready to assist in any creating content for digital marketing videos.

**Salary**: ₹16,000.00 - ₹60,000.00 per month

Schedule:

- Evening shift
- Night shift
- Weekend availability

**Speak with the employer**
+91 9995205566

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