Bodyshop Advisor

3 months ago

Nagpur Maharashtra, India Aan Autotech Pvt Ltd Full time

**Primary Responsibilities**:

- Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction.
- Coordinate appointment scheduling and record necessary customer details accurately.
- Identify customer concerns and required repairs, while addressing mobility needs effectively.

**Preparation for Appointments**:

- Manage bay availability for scheduled appointments and walk-in customers.
- Prioritize job schedule following Audi India guidelines.
- Coordinate technician, tool, and parts availability for efficient repair processes.

**Reception and Job Order Management**:

- Retrieve and manage customer orders, aligning identified jobs accurately.
- Provide transparent advice on repair scope, time, and estimated costs to customers.
- Offer additional products and services, confirming job orders and organizing mobility solutions as needed.

**Repair Execution and Coordination**:

- Liaise with insurance/leasing firms for accident/leased vehicle repairs.
- Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines.

**Quality Assurance and Vehicle Return Preparation**:

- Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return.
- Notify customers of any delays in repair completion and finalize invoices with consideration for warranties.

**Vehicle Return and Billing**:

- Verify customer identity, explain completed work, and detail invoice charges accurately.
- Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs.

**Customer Satisfaction and Complaint Handling**:

- Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service.
- Foster strong relationships with vendors and local partners to enhance service quality.

**Additional Responsibilities**:

- Adhere to all regulatory requirements and directives.
- Fulfill any additional duties assigned by management to support business objectives.

**Requirements**:

- Bachelor’s degree in Engineering or related field.
- Proven experience in the automotive industry, demonstrating strong customer service skills.
- Proficiency in CRM software and processes is preferred.

**Salary Range**:

- The salary range for this position is competitive and commensurate with experience and qualifications.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Bodyshop Advisor: 4 years (preferred)
- Automobile: 4 years (preferred)

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