Tally Caller

2 months ago


Vijay Nagar Indore Madhya Pradesh, India Sampatti Realtors Full time

Job Title: Tally Calling / After-Sales Manager

Reports to: Operations Manager / General Manager

Location: [Specify Location]

Department: Customer Service / After-Sales Service

Job Summary:
The After-Sales Manager ensures that customers receive high-quality service and support after purchasing a product. The role includes managing a team of service technicians, overseeing warranty claims, handling customer inquiries, and ensuring that all after-sales services are carried out efficiently. The After-Sales Manager plays a key role in maintaining customer loyalty by delivering exceptional post-purchase experiences.

Key Responsibilities:
1. Customer Service & Support:
Manage the customer service process, ensuring timely and effective responses to customer inquiries and complaints.

Oversee the repair and maintenance of products, coordinating with service teams to resolve issues efficiently.

Ensure that all customers are provided with a seamless after-sales experience, resolving problems and ensuring customer satisfaction.

2. Warranty Management:
Oversee the warranty claim process, ensuring that claims are processed accurately and in a timely manner.

Collaborate with suppliers or manufacturers to ensure proper handling of warranty repairs or replacements.

Track and analyze warranty claims to identify common issues and provide feedback to the product development team.

3. Team Leadership & Development:
Lead, train, and develop a team of service technicians, customer support staff, and field service engineers.

Set performance goals for the after-sales team, monitor results, and provide feedback and training to improve service quality.

Ensure that the team follows company protocols, safety standards, and compliance guidelines.

4. Customer Feedback & Continuous Improvement:
Collect and analyze customer feedback to identify areas for improvement in after-sales service.

Work closely with product development, sales, and quality control teams to provide insights on common product issues and customer preferences.

Implement strategies to improve customer satisfaction and reduce product returns or complaints.

5. Inventory & Spare Parts Management:
Oversee the inventory of spare parts, ensuring adequate stock levels to support after-sales service demands.

Liaise with suppliers to ensure timely delivery of parts and products for repair and maintenance.

Monitor the efficiency of the spare parts supply chain and implement strategies to reduce lead times.

6. Reporting & Metrics:
Track and report on key performance indicators (KPIs) such as service response time, customer satisfaction, and warranty claim resolution.

Prepare detailed reports on after-sales performance for senior management, identifying trends, challenges, and opportunities for improvement.

Monitor costs related to after-sales service and ensure budget compliance.

7. Compliance & Risk Management:
Ensure compliance with company policies, industry regulations, and health and safety standards.

Manage any legal issues related to warranties, customer disputes, or product safety, coordinating with legal and compliance teams as necessary.

Qualifications & Skills:
Education: Bachelor’s degree in Business, Engineering, or a related field (MBA preferred).

Experience: 5+ years of experience in customer service, after-sales, or product support roles, with 2-3 years in a managerial capacity.

**Skills**:Strong leadership and team management abilities.

Excellent problem-solving skills and customer service orientation.

Technical understanding of the company’s products and services.

Ability to work in a fast-paced, high-pressure environment.

Excellent communication, negotiation, and interpersonal skills.

Technical Skills: Proficiency in CRM software, service management systems, and Microsoft Office Suite.

Travel: Some travel may be required to meet clients, attend service centers, or manage field service teams.

Key Performance Indicators (KPIs):
Customer satisfaction scores (e.g., Net Promoter Score, Customer Satisfaction Surveys).

Average response time to customer inquiries and complaints.

Service resolution time and first-time fix rate.

Warranty claim processing time and accuracy.

Spare parts inventory management efficiency.

Reduction in customer complaints and product returns.

**Job Type**: Part-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Expected hours: 39 per week

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


  • Tally Caller

    5 months ago


    Jabalpur, Madhya Pradesh, India unique solution Full time

    profile - tally caller salary - 12k to 15k location - jabalpur contact - 8889465524 **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance Supplemental pay types: - Commission pay **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - tele sales: 1 year...


  • Indore, Madhya Pradesh, India Shree Ram Appreals Full time

    Urgent hiring for Tally caller Executive in leading Real Estate Company Qualification: - Graduation Location: - Indore (Near Rau & Airport road) Experience: - 2-3 years Good Communication Skill required Salary: - 15000-20000 + incentive Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning...


  • Ghaziabad, Uttar Pradesh, India Aruba Forest Full time

    Urgently required 10 Tally Caller girls Fresh /Experience **Job Type**: फ़ुल-टाइम **Salary**: ₹5,000.00 - ₹21,000.00 per month Ability to Commute: - Ghaziabad, Uttar Pradesh (required) Ability to Relocate: - Ghaziabad, Uttar Pradesh: Relocate before starting work (required)

  • Tally Calling

    5 months ago


    Aligarh, Uttar Pradesh, India Brs finlease p ltd Full time

    Nbfc firm, provide loan to the government employee. We are finding a tally caller boy who have good communication skill and habe experience in tally caller. Pay: ₹8,000.00 - ₹12,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus - Yearly bonus **Experience**: - total work: 1 year...


  • Bhopal, Madhya Pradesh, India Rad food & Beverages Full time

    ob Title: Tally Operator cum Telecaller Key Responsibilities: Tally Operations: Maintain and update financial records, manage petty cash, prepare bills and receipts, and ensure compliance with tax regulations. Tele calling: Handle customer inquiries, provide information about products/services, take orders, and process payments over the phone. Record...

  • Tele Caller Executive

    5 months ago


    Ghaziabad, Uttar Pradesh, India TriEdge Solutions Full time

    Position: - Tele Caller Executive Location: - Ghaziabad Role: - Requirements The Tally Caller is responsible for making outbound calls to customers to verify and update their tally of products or services. The role involves maintaining accurate records of calls and tally updates, as well as providing excellent customer service to ensure customer...

  • Tele Caller Executive

    5 months ago


    Ghaziabad, Uttar Pradesh, India Shakti Machinery and Mill Store Full time

    **Job Title**: Tally Caller (Female) **Location**: Ghaziabad **Description**: The Tally Caller is responsible for making outbound calls to customers to verify and update their tally of products or services. The role involves maintaining accurate records of calls and tally updates, as well as providing excellent customer service to ensure customer...

  • Tele Caller Executive

    3 months ago


    Jahangirabad, Bhopal, Madhya Pradesh, India Classic Solutions Full time

    **Location**: Bhopal, Madhya Pradesh **Job Type**: Full-Time **Experience Level**: Freshers or 1-2 Years of Experience **Salary**: 8k-10k **Job Summary**: **Key Responsibilities**: - Make outbound calls to potential and existing customers to promote products and services. - Handle inbound calls and resolve customer inquiries promptly. - Maintain...

  • Tally Caller

    5 months ago


    Ghaziabad, Uttar Pradesh, India fin solution Full time

    A job description is **a useful, plain-language tool that explains the tasks, duties, function and responsibilities of a position**. It details who performs a specific type of work, how that work is to be completed, and the frequency and the purpose of the work as it relates to the organization's mission and goals. **Salary**: ₹8,086.00 - ₹26,440.24 per...

  • Tally Caller

    5 months ago


    Aligarh, Uttar Pradesh, India ADVERTRONE TECHNOLOGIES PVT. LTD Full time

    Explore the flexibility of a work-from-home position with salaries ranging from Rs8,000 to Rs25,000. Embrace the convenience of remote work while contributing to diverse projects and enjoying a comfortable work-life balance. Responsibilities may vary, but your commitment to meeting deadlines and delivering quality results will be key. Join a dynamic virtual...

  • Tellecaller

    6 months ago


    Lucknow, Uttar Pradesh, India P AND R PERFECT RESOUCES PVT LTD Full time

    Requirement Tally caller Credit card department Salary - 10k to 12k Location - Dainik Jagran Chauraha Hazratganj **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹12,000.00 per month **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Gomtinagar, Lucknow, Uttar Pradesh, India PS & MS INFRA HOUSING PRIVATE LIMITED Full time

    We Need 50 Tally callers for our Real-estate company PS & MS infra housing Pvt Ltd. Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Higher Secondary(12th Pass) (preferred) Work Location: In person

  • Cashier

    2 months ago


    Gorakhpur, Uttar Pradesh, India M M Autosales Pvt Ltd. Full time

    Assume responsibility for cash register and cash control to ensure that all amounts are correct - Print receipts for customers, reconcile billing problems, issue refunds, and answer questions related to the cost of services - Provide exemplary customer service while efficiently and professionally fielding phone calls to deliver a positive buyer experience -...


  • Ghaziabad, Uttar Pradesh, India MNL Gluck Full time

    Must have knowledge of tally and excel face to face interview mode Pay: ₹8,086.00 - ₹20,051.08 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person


  • Noida Sector 16, Noida, Uttar Pradesh, India Servilink Systems Ltd Full time

    **Job Title: Business Development Executive (E-Learning Consultant)** **Process: Outbound Voice Process (elearning)** **Sales Domain: edtech Company: Edtia Solutions Pvt Ltd.** **Location: C2, Sector 1, Block C, Sector 1, Noida, Uttar Pradesh 201301** **contact Person Name & No. Juhi Bhandary : 94106 26222** About Edtia Solutions Pvt Ltd:Edtia Solutions...


  • Ghaziabad, Uttar Pradesh, India National Institute of Professional Studies Full time

    Job description Fresher's are also Welcome Add on: If knows Tally software - not must Training would be provided to beginner's Should be Graduate or Pursuing final year can also apply Willing to work independently with minimum instruction Multiple Role **Responsibilities and Duties** Admin Reception File management Day to day activities of...