Comms & Network Engr I-9647in

2 weeks ago


Chennai Tamil Nadu, India CBTS India Full time

**Job Purpose**

This position is responsible for dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer including but not limited to Broadworks, WebEx, Microsoft Teams, Meraki, VeloCloud, and PDUs as well as collaboration with CBTS AWS and CBTS Patching Engineers. This operational position requires Engineering to speak directly to customer resources and CBTS resources via an inbound call center as well as during critical outage bridges about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order to resolve the customer's issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external teams and stakeholders.

**Essential Functions**
- Provide technical support for voice and data business products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform stability monitoring (70%)
- Document work updates in a company-provided ticketing system until resolution is complete and ticket is resolved (20%)
- Serve as the Escalation Manager for internal and external stakeholders including facilitation of and/or participation in declared P1s/Major Incidents (5%)
- Collaborate with the assigned Service Delivery Manager, internal stakeholders, and vendors to fulfill any RCA/RFO requests. (5%)
- Other duties as assigned

**Education**
- Four years of High School or equivalent

**Certifications, Accreditations, Licenses**
- Bachelor's degree in Information Technology or related field of study preferred
- ITIL Foundations Certification Required Net+ Required
- CCENT Preferred
- Cisco CCNA Certification Required
- Cisco CMNA Certification Preferred
- VeloCloud SDWAN Troubleshooting Certification Required
- WebEx and Microsoft Teams experience Preferred
- SIP School Certification SSCA Preferred

**Experience**
- 3+ years of experience in a Service Desk and/or Technical Support environment
- 3+ years of experience in VoIP and Network Engineering in a Managed Service Provider or similar workspace

**Special Knowledge, Skills, and Abilities**
- Experience in Data Center and Enterprise Routing and Switching is required
- Ability to troubleshoot large enterprise networks
- Experience supporting network security devices (IPS/IDS, Firewalls, Load balancers) and Encryption devices
- Proven experience working with Network Management and Analysis tools
- Experience working with VoIP Networking
- Experience working with Cloud Networking
- Experience with Cisco Broadworks, Cisco Meraki, VMware, Palo Alto, SASE, and any other SDWAN vendor
- Experience with Azure, AWS and/or GCP a plus
- Excellent written and oral communication skills
- Ability to think technically then translate into clear verbal and written communication for technical and non-technical audiences
- Excellent customer service and conflict resolution skills
- Solid understanding of Information Technology and computing systems
- Solid networking fundamentals
- Familiar with ServiceNow Management System
- Demonstrated a desire for self-directed education regarding IP, Networking, and VOIP technologies
- Ability to help others while meeting individual performance goals
- Ability to work remotely.

**Supervisory Responsibility**

This position does not have any supervisory responsibilities.

**Work Environment**

The work is primarily performance in an office or remote environment.



  • Chennai, Tamil Nadu, India CBTS India Full time

    Job PurposeThis position is responsible for dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer including but not limited to Broadworks, WebEx, Microsoft Teams, Meraki, VeloCloud, and PDUs as well as collaboration with CBTS AWS and CBTS Patching Engineers. This operational position requires...

  • Network Security

    3 weeks ago


    Saidapet, Chennai, Tamil Nadu, India SRM Technologies Full time

    **Role**:Network Security** **Location**: Chennai **Job Type**: Full-time **Preferred Experience**: 5+ years **Network Security (1)** ASA, FTD, FMC, ESA, WSA, ISE, AMP, Stealthwatch, Anyconnect, Umbrala, Redware, VPN, AAA, ACL, dot1x, WCCP, Firewall clustering, dot1q, LACP - The Tier 2 Service Specialists will be responsible for proactively monitoring...


  • tamil nadu, India Illumine-i Full time

    The Big PictureAs an MEP Design Engineer at Illumine-i, you will be engaged in all facets of building environmental engineering, encompassing sketches, design, specifications, and drawing production. Illumine-i is actively seeking an experienced, creative, and highly motivated MEP Engineer for immediate employment in Chennai to support the MEP team with...

  • Diploma Trainee

    4 weeks ago


    Siruseri, Chennai, Tamil Nadu, India Data Patterns Full time

    Designation - Diploma Trainee - Job Description **Qualification**: Diploma - EEE \ ECE \ E&I and Mechanical (2023 & 2024 Batch) Required Skill sets (EEE \ ECE \ E&I): Basics of Electronics (Analog and Digital circuits) Microprocessor & Micro-controller, ADCs, DACs, Multiplexers, LIC, OP-AMP, Transistor, Diode etc., Assembly inspection and kit inspection of...

  • Diploma Trainee

    3 weeks ago


    Siruseri, Chennai, Tamil Nadu, India Data Patterns Full time

    Designation - Diploma Trainee - Job Description Q**ualification**:Diploma - EEE \ ECE \ E&I and Mechanical (2023 & 2024 Batch) **Required Skill sets (EEE \ ECE \ E&I)**: - Basics of Electronics (Analog and Digital circuits) Microprocessor & Micro-controller, ADCs, DACs, Multiplexers, LIC, OP-AMP, Transistor, Diode etc., - Assembly inspection and kit...

  • Cctv Technician

    4 weeks ago


    Chennai, Tamil Nadu, India ALERT SECURITY SOLUTIONS I PVT LTD Full time

    Alert Security Solutions I Pvt Ltd looking for skilled CCTV Technician for installation service troubleshooting and maintenance at various locations. Also we are dealing with Hardware & Networking, System & Printers Repairs &Services, Biometric, Access control, EPABX, PA System, fire Etc., knowledge in these field also appreciated. Pay: ₹20,000.00 -...

  • Rep I

    4 weeks ago


    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I with GCC Chennai **What You'll Bring**: - Experience as a highly efficient voice contact center agent in an inbound call center is preferable (Previous Chat experience - Advantageous), that will professionally manage all consumer’s interactions as rostered within required parameters...


  • Chennai, Tamil Nadu, India Logitech Full time

    **CyberSecurity Administrator I**: **Security administration is a hands-on role that requires a high level of technical expertise. The person in this position is responsible for a broad range of tasks, including the day-to-day administration of information security tools and devices, and first-level and second-level support for security...


  • Chennai, Tamil Nadu, India I Solutions Network Full time

    Experience in Digital MArketing **Job Types**: Full-time, Part-time Pay: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Morning shift Ability to commute/relocate: - Kambarcolony, Chennai - 600040, Tamil Nadu: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...

  • Diploma Trainee

    2 weeks ago


    Siruseri, Chennai, Tamil Nadu, India Data Patterns Full time

    Designation Diploma Trainee Job DescriptionQualification:Diploma - EEE \ ECE \ E&I and Mechanical (2023 & 2024 Batch)Required Skill sets (EEE \ ECE \ E&I):Basics of Electronics (Analog and Digital circuits) Microprocessor & Micro-controller, ADCs, DACs, Multiplexers, LIC, OP-AMP, Transistor, Diode etc., Assembly inspection and kit inspection of components...


  • Chennai, Tamil Nadu, India Actin Technologies (I) Pvt. Ltd. Full time

    **Mandate Experience - FTD, FMC and ASA.** **CCNP Certification Required** **FTD Datapath, ASA Datapath, Troubleshooting skills on FTD Expert mode, FTD- Migration skills, Upgrade, Installation, FMC Troubleshooting Skills.** **Experience**:6+ Years **Role & Responsibilities** - The HTE delivers the technologies and services which customers need to...


  • tamil nadu, India CBTS Full time

    Job Purpose:This position is responsible for dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer including but not limited to Broadworks, WebEx, Microsoft Teams, Meraki, VeloCloud, and PDUs as well as collaboration with CBTS AWS and CBTS Patching Engineers. This operational position requires...


  • Chennai, Tamil Nadu, India Intelsat Full time

    **What you will do**: - Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions. - Service management through case, incident, and problem management. - Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to...


  • Chennai, India FreeElective Network Full time

    TL;DR VERSION: FreeElective Network Pvt. Ltd., based in Chennai, introduced Jodi365.com—a next-generation matchmaking platform—well before the recent wave of here-today/gone-tomorrow casual dating sites and apps. Jodi365 caters exclusively to educated, quality singles and helps them find the right partner at their own pace, whether they are ready for...


  • Chennai, India FreeElective Network Full time

    TL;DR VERSION: FreeElective Network Pvt. Ltd., based in Chennai, introduced Jodi365.com—a next-generation matchmaking platform—well before the recent wave of here-today/gone-tomorrow casual dating sites and apps. Jodi365 caters exclusively to educated, quality singles and helps them find the right partner at their own pace, whether they are ready for...

  • Sales & Marketing

    1 week ago


    Coimbatore, Tamil Nadu, India SUSIN I TORK INDIA (P)LTD Full time

    **Susin I tork India pvt ltd** **Department**: Marketing **Job Location**:Coimbatore **No of vacancies**:1 **Education**:UG: B.Tech/B.E. in Mechanical/E&C/E&I/EEE/Mechatronics **Expectation**: Minimum 2 to 3 years Proven experience in Actuator sales & marketing. Product / Application Knowledge of Actuator with its accessories. Ability to work in Teams...


  • Tamil Nadu, India Zayo Group Full time

    Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...


  • Chennai, India Illumine-i Full time

    The Big Picture As an MEP Design Engineer at Illumine-i, you will be engaged in all facets of building environmental engineering, encompassing sketches, design, specifications, and drawing production. Illumine-i is actively seeking an experienced, creative, and highly motivated MEP Engineer for immediate employment in Chennai to support the MEP team with...


  • Chennai, India Illumine-i Full time

    The Big Picture As an MEP Design Engineer at Illumine-i, you will be engaged in all facets of building environmental engineering, encompassing sketches, design, specifications, and drawing production. Illumine-i is actively seeking an experienced, creative, and highly motivated MEP Engineer for immediate employment in Chennai to support the MEP team with...


  • Chennai, India Illumine-i Full time

    The Big Picture As an MEP Design Engineer at Illumine-i, you will be engaged in all facets of building environmental engineering, encompassing sketches, design, specifications, and drawing production. Illumine-i is actively seeking an experienced, creative, and highly motivated MEP Engineer for immediate employment in Chennai to support the MEP team with...