Customer Support Representative
3 weeks ago
**Job Title**: Customer Support Executive (US Shift)
**Location**: Sangli, Maharashtra
**Salary Range**: ₹17,000 - ₹20,000 per month
**Job Type**: Full-time
**Shift Timings**: 6 pm to 3 am IST
**Key Responsibilities**:
**Problem Resolution**: Identify, investigate, and resolve customer issues while maintaining a positive relationship with the customer.
**Product Knowledge**:Maintain a strong understanding of the company's products and services to provide accurate information and support to customers.
**Documentation**: Record and maintain detailed records of customer interactions, inquiries, complaints, and feedback in the company's CRM system.
**Follow-Up**: Follow up with customers to ensure their questions and issues are fully addressed and resolved.
**Feedback Management**: Escalate complex issues and feedback from customers to relevant internal teams for further assistance.
**Team Collaboration**: Work closely with other team members to ensure a seamless customer experience and support the overall success of the department.
**Shift Flexibility**: Adapt to shift changes, including holidays and weekends, as required by the business needs.
**Compliance**: Adhere to company policies, procedures, and industry regulations, ensuring data privacy and confidentiality.
**Requirements**:
**Education**: A bachelor's degree or equivalent experience in customer service or a related field.
**Experience**:Previous experience in customer support or a related role preferred.
**Communication Skills**:Excellent verbal and written communication skills in English.
**Problem-Solving Skills**: Strong analytical and problem-solving abilities.
**Time Management**: Ability to manage time effectively and prioritize tasks.
**Teamwork**: Collaborative attitude and ability to work effectively with a diverse team.
**Adaptability**: Flexibility to adapt to changing work environments and shift schedules.
Pay: ₹17,000.00 - ₹20,082.18 per month
Schedule:
- US shift
Supplemental pay types:
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
Work Location: In person
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