Customer Care Executive
3 weeks ago
Key Responsibilities:
Manage inbound calls from patients, families, and stakeholders with professionalism and courtesy. Conduct outbound calls for follow-ups or information dissemination.Provide accurate and timely information about center services, appointment scheduling, and general inquiries. Address and resolve customer concerns or issues promptly and professionally, ensuring a positive resolution. Collaborate with other departments to ensure seamless communication and coordination in patient care. Adhere to customer service standards, ensuring consistent and high-quality service delivery.
Qualification: Bachelor s degree in a relevant field or equivalent experience.(Must be educated from ICSE,CBSE)Proven experience in customer service or a related role, preferably in the healthcare industry. Excellent verbal communication skills with a customer-centric approach. Strong problem-solving abilities and the ability to remain calm under pressure. Familiarity with medical terminology and hospital procedures is a plus.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
Ability to Commute:
- Maldahiya, Varanasi, Uttar Pradesh (required)
Ability to Relocate:
- Maldahiya, Varanasi, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9140682977
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