Quality Assurance

3 weeks ago

Pune Maharashtra, India Wipro Full time

Pune, India
- DOP
- 3035065

**Job Description**:
Roles & Responsibilities:
**Quality Analyst-B1**:
**Job Summary**

**The responsibilities of a quality analyst or quality management professional is to measure compliance against established expectations of agent behavior. Therefore, improving user satisfaction by** **auditing calls/chats and sharing real-time feedback to the agents.**:
**Job Details**:
**Core Responsibilities**
- **
- ** Feedback Sharing**:One of the primary tasks of a quality auditor is to share real-time feedback with the agents to improve the call quality and to avoid any future escalation from client or customer.
- ** Conduction Session**: Conducting session is a very helpful and effective program to improve the performance of bottom quality performers. If you want to get optimum results in a shorter span conduct feedback sessions or coaching sessions regularly.
- ** Reporting and Analysis**: Share timely reports as and when needed and stipulated by the process requirements.
- **Inputs for process improvement**:Quality Auditor is responsible for providing input and findings for the betterment of the process.
- **BQ Improvement**: The Quality auditor is also responsible for conducting sessions with BQ resources to get the QA scores to the process requirements.
- ** TNA/TNI**: The QA is responsible for publishing weekly or monthly reports pertaining to TNA/TNI and work with other stakeholders to get process gaps closed.

Qualifications:
Graduation.

**Employees at all levels are expected to**:

- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- Should be Aware about the **VSM/Improvement** Project identification and management from quality standpoint. Confident and should be able to lead the **WBR/MBR** with the client from Quality stand function standpoint.
- Knowledge of basic quality tools **Lean/6 sigma**.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

  • Quality Assurance

    6 days ago

    Chakan, Pune, Maharashtra, India DSRP Enterprises Full time

    **Responsibilities**: 1) Knowledge of various processes - SGI casting (20 to 1000 kgs), - Machining sequence/ Machine capability of CNC, VMC and HMC. - Cylindrical Grinding/ Honing capability - Springs manufacturing (cold and hot rolled), - Al Low Pressure Die casting, Al Extrusion, Plastic Moulding, Rubber moulding, - Welding of Carbon Steel and SS - Arc...

  • Quality Assurance

    3 weeks ago

    Pune, Maharashtra, India Inducare Pharmaceutical & Research Foundation Full time

    Designation - Quality Assurance (QA) Industry - Pharmaceutical Experience - 3 - 4 Years Roles And Resposibilities - B.Sc. in Science, with analytical chemistry - Background in manufacturing and analytical techniques - 5 + years relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance/Quality Control and/or...

  • Quality Assurance

    2 months ago

    Pune, India Arch Staffing Solution Full time

    Job Brief - We are looking for an Incharge - Quality Assurance to ensure that all external and internal - requirements are met before our product reaches our customers. Will be responsible for - inspecting procedures and outputs and identifying mistakes or non-conformity issues. - is a reliable and competent professional whose approval will be necessary for...

  • Quality Assurance Executive

    3 weeks ago

    maharashtra, India Vineeth Precious Catalysts Pvt. Ltd. Full time

    Company DescriptionVineeth Precious Catalysts Pvt. Ltd. is a leading manufacturer of Hydrogenation Catalysts, including Raney Nickel Catalyst, Noble Metal Catalysts, and Salts and Compounds. We also specialize in refining and reprocessing spent precious metal catalysts. Our company is located in Vasai.Role: Quality Assurance ExecutiveLocation: VasaiType:...

  • Quality Assurance Executive

    4 weeks ago

    maharashtra, India Vineeth Precious Catalysts Pvt. Ltd. Full time

    Company DescriptionVineeth Precious Catalysts Pvt. Ltd. is a leading manufacturer of Hydrogenation Catalysts, including Raney Nickel Catalyst, Noble Metal Catalysts, and Salts and Compounds. We also specialize in refining and reprocessing spent precious metal catalysts. Our company is located in Vasai.Role: Quality Assurance ExecutiveLocation: VasaiType:...

  • Quality Assurance

    1 week ago

    Pune, Maharashtra, India Arch Staffing Solution Full time

    Job Brief We are looking for an Incharge Quality Assurance to ensure that all external and internal- requirements are met before our product reaches our customers. Will be responsible for- inspecting procedures and outputs and identifying mistakes or non-conformity issues.- is a reliable and competent professional whose approval will be necessary for the...

  • Quality Assurance

    1 week ago

    Pune, Maharashtra, India Global Pharma Tek Full time

    Job Title: Quality Assurance Lead for Product Development Team Summary: As the Quality Assurance (QA) Lead for the Product Development Team, you will play a critical role in ensuring the quality, reliability, and performance of our software products. You will lead a team of QA engineers, working closely with developers, product managers, and other...

  • Quality Assurance Engineer

    3 weeks ago

    maharashtra, India Self-employed Full time

    Company DescriptionWe are Leading Sheet Metal components, assemblies, welded parts manufacturing company for Automobile, Pump, Compressor industries.Role DescriptionThis is a full-time on-site role as a Quality Assurance Engineer located in Karad. As a Quality Assurance Engineer, you will be responsible for ensuring that our products meet the highest quality...

  • Associate, Quality Assurance

    3 weeks ago

    Pune, India Northern Trust Corp. Full time

    5+ years relevant industry experience in financial services and/or software development-Experience working with clients and client servicing stakeholders in a relevant business setting-Industry recognized certification in quality assurance or business domain is a plus -Conceptual knowledge of quality assurance best practices-Knowledge of the drivers of...

  • Quality Assurance Auditor

    4 weeks ago

    Pune, Maharashtra, India Bharti Share Market Full time

    Pune City, India | Posted on 03/13/2024 *** - Job listing Job details**Job Information**: Industry **BFSI*** Work Experience **0-3 year*** Salary **15 to 25k*** City **Pune City*** State/Province **Maharashtra*** Location **Magarpatta*** Country **India*** Zip/Postal Code **411036*** - 1.Communication - Oral and Written Proficiency in...

  • Quality Assurance Associate

    3 weeks ago

    Pune, Maharashtra, India Left Right Mind Full time

    We are looking for a Quality Assurance (QA) associate - Automation to develop and execute automated test solutions to ensure product quality. QA Associate responsibilities include designing and implementing tests, debugging and defining corrective actions. You will be looking after creating detailed, comprehensive and well-structured test plans and test...

  • Quality Assurance Officer

    3 weeks ago

    Hinjawadi, Pune, Maharashtra, India IB AUTOMATION ENGINEERING PROJECTS PVT LTD Full time

    In this Role, Your Responsibilities Will Be: - Facilitate ISO9001:2015 related activities like quality management certification/surveillance audits, awareness programs, process improvement, etc. - Provide quality relevant input to quality manager on QA/QC matters highlighted by Client and to sales & tendering process. - Actively contribute to...

  • Quality Assurance

    3 weeks ago

    Mumbai District, Maharashtra, India Sigma manpower services Full time

    **Quality-assurance** Education - Diploma in Engineering Experienced/ Fresher - **Experienced** Knowledge - 1. Handling of measuring instruments like micrometer, vernier caliper etc. 2. Knowledge about MS office, Auto cad. 3. Knowledge about ISO 9001 system. **Responsibility**: 1 Maintaining inspection related records like in process, final & incoming...

  • Quality Assurance Specialist

    2 weeks ago

    Pune, Maharashtra, India METRO Global Solution Center IN Full time

    Metro Global Solution Center (MGSC) is the internal solution partner for METRO, an international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro also operates in 10 countries with its Food Service Distribution (FSD) business, totaling 34 countries.MGSC has locations in Pune (India), Düsseldorf...

  • Quality Assurance Intern

    4 weeks ago

    Pune, Maharashtra, India Rebel Foods Private Limited Full time

    About Us: We are surrounded by the world's leading consumer companies led by technology Position: Executive Quality Assurance Reports to Manager/Assitant Manager Educational Qualification, Work experience & Key Competencies Qualification Work Experience B.Sc Microbiology/M.S.C Microbiology/B Tech./MTech. Food Technology or equivalent Min 1 year in...

  • Quality Assurance

    1 week ago

    Pune, India Statistical Pharma Full time

    Ensuring and inspecting that the quality of products and services standards of the company is maintained throughout its operations - Help with operations and local quality function in tracking, documenting, and reporting quality levels as well as looking into other KPIs - Perform regular inspections and quality tests - Preparing and implementing quality...

  • Quality Assurance

    2 months ago

    Pune, India S Global Tech Full time

    We are looking for an in **Quality Assurance **at the Alandi, Pune - location, please find details below; Qualification: - Diploma in mechanical/BE Mechanical Exp:Fresher-3yrs exp **Salary**: 1.80 - 3.00 LPA Location: Alandi,Pune Or contact on 7030240204 **Salary**: ₹180,000.00 - ₹300,000.00 per year Ability to commute/relocate: - Pune,...

  • Quality Assurance

    2 days ago

    Pune, India S Global Tech Full time

    We are looking for an in **Quality Assurance **at the Alandi, Pune - location, please find details below; Qualification: - Diploma in mechanical/BE Mechanical Exp:Fresher-3yrs exp **Salary**: 1.80 - 3.00 LPA Location: Alandi,Pune Or contact on 7030240204 **Salary**: ₹180,000.00 - ₹300,000.00 per year Ability to commute/relocate: - Pune,...

  • Customer Quality Assurance

    2 weeks ago

    Pune, India Vappco Full time

    **Job Title: Continuous Quality Assurance (CQA) Engineer** **Responsibilities**: **Quality Management**:Develop and implement quality control processes and procedures for automotive lighting manufacturing. Conduct routine inspections of raw materials, in-process components, and finished products to ensure compliance with quality standards. Collaborate with...

  • Quality Assurance

    2 months ago

    Pune, India Inducare Pharmaceutical & Research Foundation Full time

    Designation - Quality Assurance (QA) Industry - Pharmaceutical Experience - 3 - 4 Years Roles And Resposibilities - B.Sc. in Science, with analytical chemistry - Background in manufacturing and analytical techniques - 5 + years relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance/Quality Control and/or...