Email & Chat Process
4 weeks ago
**Hiring For Social Media Process**
**Location: Thane**
**Responsibilities**:
- Provide accurate information and assistance to customers regarding their inquiries, complaints, or requests.
- Ensure timely resolution of customer issues by coordinating with relevant departments and escalating unresolved problems as necessary.
- Maintain a high level of customer satisfaction by delivering exceptional service and demonstrating empathy and patience.
- Follow standard operating procedures and guidelines while handling customer interactions.
- Keep detailed and accurate records of customer interactions, transactions, comments, and complaints in the appropriate systems.
- Identify opportunities for process improvements and share customer feedback with the team to enhance overall customer experience.
- Stay updated with product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
- Adhere to quality and productivity targets set by the organization.
- **Requirements**:
- Graduates with a proven track record in customer service or related roles.
- Excellent English communication skills, both written and verbal.
- Strong customer service orientation with the ability to empathize with customers and provide effective solutions.
- Ability to multitask, prioritize, and manage time effectively.
- Attention to detail and accuracy in data entry and documentation.
- Positive attitude, flexibility, and willingness to work in rotational shifts.
- Ability to work under pressure and adapt to a fast-paced environment.
*
- **Salary and Benefits**:
- **CTC: 19.3k (Cost to Company)**:
- **In-hand salary: 15.6k**:
- **One rotational week-off**:
- **Centralized pick-up and drop facility from Thane Station**
**Contact - 7400148340**
**Salary**: ₹15,600.00 - ₹19,300.00 per month
Schedule:
- Rotational shift
**Speak with the employer**
+91 8976911283
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