Customer Service Officer
1 month ago
**Designation: Customer Service Officier**
We’re looking for a customer-focused, positive customer service associate who can take end-to-end ownership of assigned customer requests and deliver prompt resolution primarily through mail and chat channels. This is a full-time, on-site role based out of Bangalore.
**Experience**:
- Fresher
- 6 Months + experience
**RESPONSIBILITIES**:
Primary duties of the customer service officer in this section.
- Taking feedback for all the services provided.
- Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
- Adhere to Service Level Agreement (SLA)deadlines in resolving customer complaints quickly and effectively.
- Collaborate with internal stakeholders such as the product and payments team for faster resolutions.
- Identify and escalate customer requests to managers when there’s a complex issue.
- Must have good English communication skills ,writing skills and system knowledge.
- Work towards increasing customer happiness and efficient delivery of services.
GooCampus
HR
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Bengaluru - 560080, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 9742811599
Expected Start Date: 01/05/2023
- Health insurance
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