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Operations Executive
4 months ago
Operations Executive
Experience - 5 +Years
**Responsibilities**:
- Assist in the development and implementation of operational policies and procedures.
- Monitor daily operations to ensure adherence to established standards.
- Ensure high levels of customer satisfaction by addressing and resolving complaints and inquiries promptly.
- Develop and implement customer care policies and procedures.
- Manage scheduling, staffing, and resource allocation to meet service demands.
- Analyze customer service data to identify trends, issues, and opportunities for improvement.
- Establish and maintain clear, professional communication with vendors to build strong relationships and ensure mutual understanding.
- Solicit detailed quotations from vendors, ensuring all necessary specifications and terms are included to facilitate informed decision-making.
- Negotiate prices, terms, and delivery schedules with vendors to secure the best possible deals while aiming for mutually beneficial outcomes.
- Confirm and document agreed-upon prices with approved vendors, ensuring clarity and communication with relevant stakeholders.
- Incorporate multiple vendors into the approved vendor list to diversify supply options and reduce risk, ensuring a thorough onboarding process for each new vendor.
**Skills**:
- High impact communication across multiple platforms. Full professional
proficiency in English
- Ability to build strategic perspective and influence at customer level
- Strong analytical skills and proficiency in data analysis tools.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint)
- Strong organizational skills with the ability to manage multiple tasks and
prioritize effectively.
**Job Types**: Full-time, Permanent
Pay: ₹450,000.00 - ₹540,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Expected Start Date: 10/10/2024