Tele Counselor
7 months ago
Experience - 1 to 3 Years
Key Responsibilities:
- Conduct outbound calls to prospective students interested in overseas education.
procedures, and other relevant details.
- Understand the educational background and career goals of the students to
recommend suitable overseas education options.
- Address queries and concerns raised by prospective students, parents, or guardians.
- Maintain accurate and up-to-date records of all interactions with students in the CRM
system.
- Collaborate with the counseling team to ensure seamless coordination in the student
enrolment process.
- Stay updated on the latest trends and developments in international education to
provide accurate information to students.
- Participate in regular training sessions to enhance product knowledge and
communication skills.
Qualifications and Skills:
- Bachelor’s degree in any discipline.
- Proven experience in outbound calling or telemarketing, preferably in the education
sector.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with the ability to build rapport and establish
trust.
- Familiarity with the overseas education process and different study destinations.
- Ability to work independently and as part of a team.
- Proficient in using CRM systems and other relevant software.
- Fluency in English and any additional language proficiency is an advantage.
- Knowledge of international exams like IELTS, TOEFL, GRE, etc., is a plus.
Location:
- Mumbai - Dadar
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Telemarketing: 1 year (required)
- Counselling: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 8667206030
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