Product Trainer

5 days ago

Bengaluru, India Whatfix Full time

**Who are we?**

The product has redefined the way companies onboard, train, and provide support to users Our Global Consulting and Shared Services team (India, US, UK, Australia & Germany) is working with large enterprises spread across the North American (70%), European (20%), and ANZ (10%) regions. Global Consulting and Shared Services has been one of the growth pillars and is of strategic importance for Whatfix.

**What sets us apart from the rest?**
- With many of the "Fortune 500" companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of
- With YoY revenue growth of over 65%, we have also been recognized among the top 50 fastest-growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space
- Our Customer Obsession is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
- **This is what our investors have to say - **SoftBank** || **Sequoia** || **Stellaris** || **Cisco** || **Eight Roads** || **Helion Ventures**

We are growing quickly & looking for a stellar **Product Trainer** professional to join our Global Consulting & Share Servises team in Bangalore who can bring the hustle associated with a fast-paced environment to succeed.

**What will you get to do?**
- Plan, deliver, and administer training programs for customers, partners, and internal employees on the Product features IT technical concepts and Instructional Design Principles
- Deliver a variety of ILT sessions - virtual online sessions, in-person sessions, workshops, use-case driven sessions, best practices sharing sessions; using traditional and modern training methods
- Design and develop a wide range of ILT training materials such as presentation content, practice exercises, assessment materials, scenario-based use cases. Support creating video-based or online content for self-learning modules
- Work with the product team to continuously update product knowledge and create training content as per product releases
- Maintain training data; generate and present training reports to management

**Our ideal hire would have**
- 3 - 8 years of experience in delivering software product training and\or IT technical training
- Excellent communication skills with the ability to drive conversations effectively with the participants
- Experience with creating training materials for instructor-led training
- Proficient in web frontend languages - HTML, CSS, JavaScript
- Ability to quickly learn product functionality and features
- Self-motivated with the ability to work with moderate supervision and complete assigned projects on time.

**Preferred skills**:

- Working experience with any of the products in CRM, HCM, CM, and P&C functional domains
- Experience with training international customers or partners
- Knowledge and\or experience with Instructional Design Principles
- Experience with training SaaS products with B2B setup

**Perks & Benefits (India)**
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

**Please Note**:

- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
- We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

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