IT Executive

**Job description-IT Executive(Fixed Night Shift)**

**About US**

Privately owned since Oct. 2010, Communication Solutions is an offshore outsourcing company that offers solutions related to back office research, development, analysis, and consultancy for top US brands across retail, hospitality, F&B, and real estate sectors.

The IT Team Lead is responsible for overseeing the IT Team with all its members, processes and deliverables. This role is responsible for handling internal and external network and server-based issues that arise from day to day and within specific established SLAs.

**Full Job Description**

**Roles & Responsibilities**:

- Deliver IT support including troubleshooting, repairing, and working with computer hardware and software.
- Respond to and resolve IT Service Desk incidents in a timely and appropriate manner.
- Conduct regular IT business audits and escalate IT issues to the appropriate parties, as needed.
- Support LANs, WANs, network segments, internet, software, hardware, and intranet systems.
- Automate and deploy installation of software and configuration.
- Maintain data center and environment and monitoring equipment.
- Perform root cause analyses on major incidents and IT crashes, and develop recovery plans
- Order, track, and install IT-related orders for the building. This could include computers, cameras, flash drives, toner, and any other technology-related item.
- Work cross-functionally with a variety of US-based clients to meet their IT needs and complete IT requests.

**Education & Other Requirements**:

- Strong hands-on L2 level experience on Network Hardware like HPE Aruba/Cisco
- Routers, Switches, & Wireless.
- Good Knowledge of L2, L3 Protocols for IP Networks e.g. VLAN, PPP, ICMP, ARP, NA, QoS, etc.
- Sound knowledge of the OSI layer model, TCP/IP protocols, Subnetting, VLANs CSMA/CD.
- Sound knowledge of switching technologies like ST, Port Security, Inter VLAN routing, Load balancing, etc.
- Strong practical knowledge of network concepts including DNS, DHCP, VPN, network protocols, port configuration, link aggregation, spanning tree optimization, and performance tuning. Network & Wireless engineering experience with 1-2 years Experience.
- Installing and Configuring Windows Server 2012, 2016, Active Directory Services as well as computer hardware, software, systems, networks, printers, and scanners.
- Admin level knowledge of Apple Mac computers, iCloud, and associated desktop tools, as well as Mobile platforms such as Apple iOS and Google Android.
- Excellent written and verbal communications skills

**What We’ll Be Offering You**:

- Tangible Benefits include:_
- Health Insurance, Provident Fund (PF)
- Paid Leaves / Leave Encashment

**Salary**: ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Shift:

- Night shift

**Education**:

- Bachelor's (required)

**Experience**:

- DNS, DHCP, VPN, network protocols, port configuration: 2 years (preferred)