Language Expert

6 months ago

Gurgaon, India PinnacleWorks Infotech Full time

PinnacleWorks is looking for an Language Expert who will be responsible for bringing your knowledge of written and spoken language proficiency in either of the following languages which include - Tamil, Telugu, Gujarati, Marathi or Kannada. We are looking for professionals only, who have an excellent command over the language and are willing to work in a robust environment.

**What will you do?**

1. Translate the current script of our voice agent in the best possible manner. So that the script should sound when spoken, like a normal day-to-day conversation in that language, without any grammatical or punctuation errors.
- 2. You will need to think and add the phrases, to train our AI agent to contemplate how one query could be asked or a statement can be made.
- 3. Construct workflow charts and diagrams; study business functions; gather information; evaluate output requirements and formats.
- 4. Recommend controls by identifying problems; writing improved procedures.
- 5. Perform daily, weekend and monthly reviews and analyses of current processes using operational metrics and reports.
- 6. Listen to the ongoing calls and identify the accuracy and error percentage on a day-to-day basis.
- 7. Identify the errors in training or ASR and coordinate with the team to do regular fixes.

**Skills Required**:
1. Anyone with the language proficiency in this language can apply.
- 2. You should know Hindi or English as a second language to communicate and coordinate with the team.
- 3. Ability to impact operations and effect change without being confrontational.
- 4. Detail Oriented, analytical and inquisitive.
- 5. Ability to work independently and with others.

**Benefits & Perks**:

- ➡ Vibrant & engaging work culture
- ➡ Flexible working hours & leave policy
- ➡ Performance-based rewards & incentives
- ➡ Best place to learn, work & grow
- ➡ Free coffee bar to keep the employees energetic.

**CTC Offered**:

- INR: 3,50,000 - 5,00,000 P.A.

**Work Experience**:

- 0

**Job Category**:

- Onsite Work

**About PinnacleWorks**:
PinnacleWorks believes in #AlwaysEvolving and has worked with the futuristic vision to revolutionise the IT Industry with its innovative solutions since its establishment. We believe that in this era of advancing technology, businesses can grow only if they have the right strategy and the right tools. Digitisation and Smart Automation are two of such game-changing strategies. Although digitisation has been welcomed by many, it alone can't solve all the problems. Smart automation of processes is also required for businesses to grow and evolve.

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