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Customer Service Representative
3 months ago
Role: Customer Service Representative
Kindly note that this will be a Work form Office Opportunity
Working Days: 6 days working (One Week off)
**Job Description**:
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and
maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries,
provide prompt and accurate responses, and resolve any issues or concerns they may have. You will
be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.
Job Responsibilities:
- Respond promptly and courteously to customer inquiries via phone having 100% focus on
phone resolutions
- Having excellent verbal and written communication skills in Hindi & English is a mandatory
requirement
- Efficiently handle and resolve customer escalations, complaints, issues, and concerns to
ensure customer satisfaction.
- Escalate complex or unresolved issues to the appropriate departments or supervisors within
specified timelines.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to address customer problems and enhance the
overall customer experience.
- Show empathy and patience when dealing with customers, understanding their concerns
and providing reassurance.
- Handle upset customers professionally, de-escalate tense situations, and aim for positive
outcomes.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
Qualifications:
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven work experience in customer service for minimum 1 year (online pharmacy
preferred).
- Proficient in using customer relationship management (CRM) software and other relevant
tools.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Application Deadline: 31/05/2024