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Front Desk Receptionist
2 weeks ago
**Job Title: Guest Experience & Homestay Operations Coordinator**
We are in search of a dedicated and versatile individual to serve as our Guest Experience & Homestay Operations Coordinator. This role encompasses ensuring outstanding guest experiences at our primary homestay while also remotely managing the needs of our other properties and overseeing caretakers. Below is a detailed overview of the responsibilities and qualifications for this position:
**Responsibilities**:
1. **Guest Experience Management**:
- Welcome guests warmly, facilitate smooth check-ins, and assist with any inquiries or requests during their stay.
- Develop personalized itineraries and provide recommendations for local attractions and activities.
- Handle payment transactions accurately and ensure compliance with financial procedures.
- Maintain regular communication with guests to address their needs and concerns promptly.
2. **Documentation and Remote Operations**:
- Collect and organize guest identification documents, ensuring compliance with regulations.
- Oversee remote operations of other homestays, including coordinating with caretakers and addressing any issues that arise.
- Conduct periodic checks on other properties to ensure adherence to quality standards and guest satisfaction.
3. **Caretaker Management**:
- Supervise and manage caretakers at multiple homestay locations, providing guidance and support as needed.
- Coordinate caretaker schedules, tasks, and responsibilities to ensure smooth operations at all properties.
- Conduct training sessions for caretakers to uphold service standards and enhance guest experiences.
4. **Communication and Availability**:
- Communicate regularly with caretakers to provide updates, instructions, and feedback on homestay operations.
- Act as a liaison between guests, caretakers, and management to facilitate seamless communication and resolution of issues.
5. **Basic Computing and Reporting**:
- Utilize basic computing skills to manage reservations, update guest information, and generate reports as required.
- Maintain accurate records of guest interactions, payments, and operational activities using software tools and spreadsheets.
**Qualifications**:
1. **Hospitality Experience**: Previous experience in hospitality_ **is preferable **_, guest services, or property management is preferred, with a strong focus on delivering exceptional guest experiences.
2. **Leadership Skills**: Ability to effectively lead and manage remote teams, including caretakers, and provide clear guidance and support to ensure operational excellence.
3. **Organizational Skills**: Strong organizational abilities to manage multiple homestays, schedules, and tasks efficiently, with attention to detail and accuracy.
4. **Communication Skills**: Excellent verbal and written communication skills to interact professionally with guests, caretakers, and team members, and convey information clearly and effectively.
5. **Flexibility and Adaptability**: Willingness to work flexible hours, including weekends and holidays, and travel to other homestays as needed for checks or emergencies.
6. **Problem-Solving Abilities**: Resourcefulness and quick thinking to resolve guest issues and operational challenges promptly, ensuring guest satisfaction and retention.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Education**:
- Diploma (required)
Work Location: In person
Expected Start Date: 01/07/2024
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