Tele Counselor

3 weeks ago


Bengaluru, India Britfort Academy Full time

**Part-Time Tele Counsellor**

Location: Bangalore

Company: Britfort Academy

**Job Type**: Part-Time

Salary + Incentive

**Job Description**:
**Responsibilities**:

- _**Outbound Calls**_:Conduct proactive outbound calls to potential customers.

Engage with individuals to introduce Britfort Academy's courses and services.
- _**Promotion of Courses**:_Effectively communicate the features and benefits of our educational programs.

Tailor discussions to the specific needs and interests of potential customers.
- _**Admission Counselling**_:Provide comprehensive admission counselling to prospective students.

Address inquiries and concerns, guiding individuals through the decision-making process.
- _**Sales Encouragement**:_Actively encourage sales and assist in the walk-in admission process.

Collaborate with the sales team to meet and exceed established targets.
- _**Record Maintenance**:_Maintain accurate and up-to-date customer records in the CRM system.

Track and report on key performance indicators related to tele counselling.
- _**Customer Service**_:Ensure a high level of customer satisfaction through professional and courteous interactions.

Handle customer feedback and provide timely resolutions to issues.
- _**Salary and Incentive**:_Receive a competitive salary along with performance-based incentives.

**Requirements**:

- Excellent verbal communication and interpersonal skills.
- Previous experience in tele counselling, sales, or customer service is an advantage.
- Knowledge of educational programs and services is a plus.
- Ability to work independently and collaboratively within a team.
- Strong organisational and time-management skills.
- Proficiency in using CRM systems and Microsoft Office Suite.

**Job Types**: Part-time, Permanent

**Salary**: ₹8,000.00 - ₹10,000.00 per month

Expected hours: No less than 28 per week

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)
- Kannada (required)
- Hindi (required)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

Application Deadline: 20/11/2023
Expected Start Date: 20/11/2023


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