Contact Center Associate I

2 weeks ago


Hyderabad, India RealPage India Full time

**SUMMARY**

To lead our resident customers to increased customer satisfaction, the Associate must be a dynamic, customer focused, support professional who consistently exhibits strong communication closing skills, creative thinking and energetic communications coupled with a passion for helping people find a solution to their enquiries.

**RESPONSIBILITIES**
- Demonstrate the ability to connect with callers with a friendly enthusiastic attitude.
- Successfully and accurately answer resident questions and provide appropriate additional information regarding resident unit.
- Demonstrate use of communication skills to create value for callers based on community features.
- Legible and accurate documented information discussed during the call for use by the onsite team.
- When necessary, escalate issues in accordance to Onsite tech support guidelines.
- Consistently maintain or exceed departmental KPI standards and quality.
- Achieve or exceed defined productivity goals.
- Honor all company policies and procedures.

**REQUIRED KNOWLEDGE, SKILLS & ABILITIES**- English language fluency proficiency.- Ability to adhere to a set schedule that may include weekends and holidays.- Type at least 35 words per minute; accurately capture detailed information from the caller.- Minimum of one-year customer service experience preferred.- Previous contact center experience preferred.

LI-CS1



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