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Customer Care Executive
9 months ago
**Job Title: Customer Care Executive**
**Company**: BitesVille private limited
**Location**: Balasore, Odisha
**About Us**: BitesVilla private limited is a start up company which provide online platform to the home chefs to connect with the customers who wants to order food. The company has an app which acts as a mediator, handling the ordering and delivery process, while the home chef or vendor prepares and packages the food for delivery.
**Responsibilities**:
- Provide product information, troubleshooting assistance, and guidance to Customers, Seller and Driver.
- Handle customer, Seller and Drivers complaints and escalate issues as needed to ensure resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain accurate records of customer, Seller and Driver interactions and transactions.
- Collaborate with other team members to improve processes and enhance the customer experience.
- Create documentation and whenever needed provide training.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a desire to help others.
- Proficiency in computer skills.
- Ability to work well in a fast-paced environment and adapt to changing priorities.
- Graduations is required.
Schedule:
- Day shift
Work Location: In person