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Customer Experience Executive

2 months ago

Gurugram, India Yellow Class Full time

Company Description

YC is going after a global opportunity with the India first approach. Founded by repeat founders with 15+ years of entrepreneurial experience, YC has built a high density team of passionate individuals. We are always looking out for team members who can raise the bar.

**Job Description**:
**This is an opportunity for you if**:

- You are passionate about customer insights and enjoy solving for them
- You are able to define an ambitious vision, goals & strategy as well as be able to execute these plans with excellence, deliver results and evaluate performance.

**As a Customer Experience Executive you would be required to**:

- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.

**Expected skill sets**:

- Previous internship where worked with parents community or kids is a plus.
- Should be dedicated & enthusiastic to work for a fast-paced startup
- Exceptional interpersonal skills and a client-centered approach.
- Superb communication, collaboration, and problem-solving skills.
- Should be able to gather and interpret customer experience information.

We are currently solving multiple challenging problems, including how to solve for the next 100 million users? If this excites you, join us for a rewarding, fulfilling and enriching career.

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