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Client Solutions Associate

1 month ago

Mumbai, India FactSet Research Systems Full time

Position Name: Client Solutions Associate

Department: APAC Client Consulting

Location: Mumbai

ABOUT FACTSET

FactSet is a leading provider of integrated online financial and economic information to the global financial community. FactSet offers mission-critical investment research and workflow solutions to analysts, portfolio managers, investment bankers and other financial professionals. FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies.

We offer opportunities for professional development and career advancement in a structured environment that offers staff the chance to express themselves.

For over 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 48 offices in 22 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, and productivity, and ultimately makes FactSet a fun place to work.

Diversity

At FactSet, we celebrate the diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

ABOUT THE ROLE

We are seeking highly skilled and motivated individuals to join our newly formed Focused Account Services team in Mumbai. This is a unique opportunity to work with some of our key clients based across APAC and get to know the varied financial markets and FactSet product utilization across these markets; whilst collaborating and working with Consultants and Associates across APAC and Mumbai.

A career in Consulting at FactSet is a unique opportunity to gain a breadth of knowledge and experience within the financial industry which will lead to further exciting career prospects.

JOB RESPONSIBILITIES

Offering an unparalleled level of service, associates assist clients by:
- Answering day-to-day client queries and providing creative solutions- Working on large-scale projects that optimize our clients’ workflows;- Consultation and training of individuals or groups of users;- Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that clients are getting the most out of the system.

JOB REQUIREMENTS

We welcome ambitious, team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in Finance, as well as the desire to continually learn and develop in an ever-changing environment. In addition, we require:
- Strong numeric, analytical & problem-solving skills- Exceptional communication and presentation skills- The ability to converse fluently in English is mandatory- Enthusiasm, drive and a desire to excel in a client-facing role- Well-rounded technical skill set (Microsoft Office, Programming)- SQL, Python, and R Programming skills are an added advantage- Ability to multitask & work effectively in a multicultural team- Ability to cope with stress and strict deadlines- Experience in a client/customer-facing role, or a desire to excel in this area- Prior experience in the Fintech/Data Services Industry preferred-
- Preferred education should be MBA fin or CFA