Executive Housekeeper

**Executive Housekeeper Job Description**

Job Summary:
Executive Housekeeper will direct the administration of all housekeeping services for guest-rooms, public areas, swimming pool, Tennis court, Laundry, Lenin and staff areas, ensure the highest standards of sanitation, safety, comfort and aesthetics, and supervise all housekeeping employees, inspect housekeeping personnel work assignments and requisition supplies.

Key Responsibilities:
**Room & guest service**:

- Ensure that rooms are made as per company standard
- Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests.
- Check the VIP rooms prior arrival and arrangement of complimentary amenities
- Coordination with front office for departure & Arrivals for arranging clean rooms.
- train hotel housekeeping staff to adhere to our high standards of cleanliness and guest
- Flower arrangements for different areas
- lobby, front office, restaurants, rooms, banquet halls etc
- Manage and organize large turn days (including group check-ins or check-outs)
- Monitor issuance of keys and maintain inventory

**Store, Lenin & laundry management**:

- Supervise the operation of linen, uniform, storage rooms.
- Inventory controls system and procedures to be observed.
- Organize inventories with Accountsand General Store for linen, uniform and fixed assets
- Supervise work of linen room attendants and tailors
- Responsible for entire functioning of laundry chemicals and laundry machines.
- Maintain minimum stock and cost control procedures for all materials

**Public Area maintenance**:

- Maintenance of garden with adequate flowers & plants for authentic view
- Ensure all flower arrangements are placed in appropriate places in public areas
- Ensure that all public areas and other functional areas are kept clean at all times
- Observation of swimming maintenance of changing of water usage of chemicals
- Maintenance of Tennis court lawn and facilities for guest.
- Guiding the gardener in surviving of plant, Lawns by using manure & fertilizers

**Team handling**:

- Plan and coordinate the activities of housekeeping supervisors and their crew
- Organize on-the job training and evaluate its effectiveness.
- Ensure proper communication within other department for smooth operations.
- Train the staff to be honesty as they have access to all the rooms and guest belongings left lying
- Distribute and delegate workload to guarantee maximum productivity and guest satisfaction with minimum outlay of expenses in terms of labor and material

**Hygiene standards**:

- Requires continuous visual inspection of guestrooms and public space areas including: restaurant, lounge, meeting rooms, lobby, halls, etc.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labelling of hazardous supplies.
- Inspecting rooms to ensure that company and Covid-19 standards of cleanliness are met.
- Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use
- Responsible for providing clean, serviceable uniforms to the staff.

**Operations**:

- Pay particular attention while organizing pest eradication activities.
- Attending and resolving guest complaints.
- Coordinatingthe preventive maintenanceschedule of rooms with the maintenance department.
- Provide budget to the management and control of budgets
- Inspect the work done by contractors
- pest control, Kitchen cleaning & Dishwasher
- Update records/ files/ registers etc
- Coordinate with purchase department for procurement of approved materials
- Ensure guest privacy and security by correctly following Hotel procedures
- Monitor out-of-order, out-of-service, discrepant and show rooms
- Ability to effectively deal with high levels of patience, tact and diplomacy to resolve conflicts
- Manage guest lost and found including any guest inquiry phone calls, mailing for lost items

**Required Skills and Qualifications**:

- Minimum of 10 years of professional experience, with at least 5 years as EHK role.
- Advanced knowledge on hospitality software.
- Strong leadership and organizational skills.
- Proven ability to manage budgets and control costs.
- Exceptional communication and interpersonal skills.
- Degree/Diploma in hospitality from reputed institution; additional certifications are a plus.

**Additional Preferences**:

- Experience in luxury hotels or resorts
- Proficiency in additional languages.
- Knowledge on summing pool, Food courts & tennis court maintenance.
- Having a team will be added advantage.

**Gross Salary**:

- Rs.35,000/- to Rs.40,000/- PM

**Other Benefits**:

- Free food & Accommodation
- Bonus
- Gratuity
- Leave encashment
- Health insurance
- Increments

**Salary**: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

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