Officer Governance and Controls

2 weeks ago

Mumbai, India Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-India-Mumbai

**Schedule***: Full-time

**Employee Status***: Fixed Term

**Posting Date***: 22/Aug/2023, 5:29:02 AM

**Unposting Date***: 25/Aug/2023, 5:59:00 PM

**JOB SUMMARY**
- Responsible to track all fraud cases received at COO team for further submission.
- Duly reporting all fraud cases to RBI on the same day.
- Maintain a EOD tracker for status of each case
- Maintain a master file month on month for all the cases submitted
- Run the dashboards and present the analysis on fraud MIS as and when asked

**RESPONSIBILITIES**

**Strategy**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.

**Business**
- Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture

**Processes**
- Work closely with the team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA.
- Manage the process of fraud investigation within specified time and reporting to relevant stakeholders
- Manage the fraud risk at pre-acquisition stage for lending and liability products
- Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk
- Compliance with all relevant process procedure, guidelines, rules & regulations
- To work and solve problems independently and be able to work in a deadline-oriented environment

**Risk Management**
- Ensure all policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
- Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
- Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.
- Work closely with the team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA.
- Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
- Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

**Governance***
- Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
- Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.

**Regulatory & Business Conduct***
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Internal stakeholders
- RCOs, Country Retail Risk Head
- Regional / Country Business Heads and Product Head, Retail Client segment
- FGCs/ In country governance forums (or other forums, as may be applicable)
- Financial Crime Risk
- Country Collections Head and Policy team
- Relevant members of Risk Operations management team
- Internal IT partners supporting Retail Clients business
- HR, SIS & L &TD team
- Operations, L&C and Customer Experience Management unit
- External stakeholders
- Auditors and Regulators
- Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
- Law Enforcement agencies
- Suppliers, vendors and consultants

**OUR IDEAL CANDIDATE**
- Minimum Qualification - Graduate. Able to write and communicate in English
- Work Experience - 1 + years
- S

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