Customer Care Executive
2 weeks ago
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
**Responsibilities**:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
Requirements and skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- High school diploma
Pay: ₹17,000.00 - ₹19,800.00 per month
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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