Avp - Cx Operations

3 weeks ago

Mumbai, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.

We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.

Culture and Values

Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.

What is excitement and passion for us?

We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Dynamics of the Role

This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.

Responsible for carrying out governance related monitoring for outsourcing team within TransUnion CIBIL. Governance is intended to ensure compliance (internal & external) with applicable laws, rules, regulations, and standards that regulate Personal Information, as well as TransUnion business practices.

**What You'll Bring**:

- Establish control programs centrally across all Operational Functions.
- Must have a thorough understanding of the functional aspects of the Bureau Application.
- Must develop deep understanding on data and the match merge rules in the system.
- Identify and provide resolutions for issues raised.
- Meeting TATs & Accuracy standards in conjunction with the company’s requirements and expectations.
- Defining & reviewing of policies & Standard operating procedures (SOP’s).
- Preparing daily/monthly reports with details of the productivity, quality & SLAs.
- Co-ordination with TransUnion CIBIL members to resolve their queries / problems.
- Maintaining high standard of quality & achieving high level of productivity.
- Work closely with technical and operational team.
- Developing and maintaining a continuous improvement approach to ensure processes and controls keep up with the changes.

**Impact You'll Make**:

- Graduation Degree / Master’s degree in Business Administration/ Analytics/ Governance/ Risks and Control profile or a related field.
- Minimum 10-12+ years of relevant experience
- Ability to render recommendation on process framework based on business requirements.
- Executive presence and assertiveness.
- Ability to perform multiple tasks in environment that changes daily based on incoming work.
- Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
- Strong communication, organizational, verbal & written skills.
- High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Job Title

Specialist IV, Business Operations

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