Accounts Payable Sme

2 weeks ago

Bengaluru Karnataka, India Cleartax Full time

ID: 982 | 4-6 yrs | Bengaluru | careers
- **About Clear**

The journey of simplicity throughout the last decade has urged us to make things clear so that they're easier done than said.

Clear, today, is India's leading fintech SaaS platform, serving 3K+ enterprises, 6L+ SMEs, and 5M+ individuals with our ITR, GST, e-Invoicing products, and more.

Founded in 2011, the decade-long journey of ClearTax defines growth. Starting with just 3 tech products related to tax and filing, we now build mobile and web-based SaaS products for invoices, taxes, payments, and credit, augmenting them with strong advanced analytics and artificial intelligence. As a Series C funded startup with a robust team of 1000+ members, we continue to evolve into a world of new financial solutions.

We're looking for individuals with perspectives to join our team.

**Role Description**Reporting under Delivery leadership, this individual will act as SME and provide guidance to a team of customer success executives to ensure smooth onboarding and support for Customers.
- This individual will work closely with other functions (Product, Sales, Integrations) within ClearTax

**Responsibilities**:

- Proactive Relationship Management:

- Build and maintain strong relationships with business users
- Deeply understand each customer's unique challenges, and usage patterns
- Maintain clear and consistent communication with customers across all levels, effectively managing expectations and ensuring transparency throughout the lifecycle
- Driving product adoption and customer success:

- Collaborate with Customer Finance teams and Clear Customer Manager to ensure onboarding, training and usage of the AP product
- Consult with customers to understand as-is Procure-to-Pay, Accounts Payable, Vendor Management, Supply Chain Financing processes and help create to-be processes post deployment of AP platform
- Help customers and ensure customer success in adoption of the platform
- Product Feedback and Development:

- Synthesise product feedback from multiple customers and partner with product team for enhancements
- Work with Customers to redesign processes to adopt to product features and capabilities for optimal usage
- Communicate and help in deploying product enhancements in customer environment
- Customer Support:

- Train support team members on AP product troubleshooting and AP processes deployed across customers
- Implement best in class documentation for support teams on AP product to enable superior service and quick resolution of customer issues and queries
- Lead to provide solution to issues reported with higher complexities and ensure timely and high quality resolution

**Qualifications**:

- Minimum 4 years of experience in Accounts Payable (PTP tower) in a shared services environment
- Deep understanding of AP sub processes including vendor master, invoice processing, payments etc
- In Depth understanding of Procure-to-Pay processes, Invoice life cycle management and processing (both PO and Non PO)
- High-level technical aptitude to understand our products and how they serve customer needs
- Proficiency in AP processes in Oracle is required
- Exposure to GST in Indian AP environment is desired
- Strong analytical and problem-solving skills.
- Excellent communication skills and ability to work collaboratively in cross-functional teams.
- Attention to detail and a commitment to data accuracy.
- Bachelor's degree in Accounting
- Ability to work in extremely high pace environment with cross-functional collaboration

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