Customer Relation Executive

1 week ago


Palghat, India Inter Seek Recruitment Services Full time

Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership

Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership

Handle customer’s concern, analyse root cause and take improvement activities

Ensure all customers’ voice is promptly reported to dealer management

Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System

Ensure customer database is updated in timely manner and protected at all times through constant monitoring

To ensure compliance to customer data utilization by dealer management and Honda Malaysia

Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction

Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)

Coordinate First 1K PMSS activity with Sales

**Job Types**: Full-time, Permanent

**Salary**: From ₹10,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Palghat, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- in the same field: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)



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